User's Manual

SR3 Installation Guide
& User Manual
AN1031 V1.0 Copyright ©2019 UniKey Technologies. All rights reserved.
UNIKEY PUBLIC.
17
Troubleshooting the SR3
Issue Corrective Action
The reader will not read the prox card and/or
fob.
Check prox card and/or fob to ensure they
are ASK or FSK modulated Weigand
compatible, 26 to 37-bit and 125 KHz RFID.
Also consult the requirements for the
controller.
End-user was issued credentials and replaced
their mobile device with a newer model.
They downloaded the app and used their
original e-mail invite link to reinstall
credentials on their new device. The
installation was unsuccessful.
BlueKey mobile credentials are only good for
the life of the original mobile device. Once a
new device is purchased, new credentials are
required, even if the phone number has not
changed.
I installed the system in a multi-tenant
residential condominium complex. The
property management company wants to re-
use mobile credentials from departing
tenants, reissuing them to the new tenants
moving in. Is there an option in the
dashboard to repurpose the same credentials
without having to buy them each time this
happens?
No. BlueKey Credentials are tied to specific
mobile devices. The only way the property
management firm could do this is if they
owned the mobile devices, repurposing the
device from a departing tenant to a new
tenant. A more viable and less expensive
option would be to use BluePass Bluetooth
fobs.
Our customer wants to fully migrate away
from 125 KHz cards and fobs, turning off that
portion of the reader so it will only read the
Bluetooth-based credentials. Can I turn off
that portion of the reader?
Currently, you cannot turn off the 125 KHz
portion of a reader.