User manual

TD 92929EN
20 December 2013 / Ver. B
User Manual
WL3 and WL3 Plus WLAN Handset
74
15. Troubleshooting
Operational Problems
Fault Probable cause Action or comment
No network
The handset beeps
on
ce
a minute (for max
30 minutes) in a low
tone, followed by a
high tone (if enabled,
the vibrator also
follows the beeps).
The handset has lost connection
and is in one of th
e following
states:
- N
o network
- No access
- Voice only
- Messaging only
Acknowledge the dialog
win
dow or press the mute
button (the later keeps the
dialog window visible).
You can configure the beep to
Soun
d off or Sound once (for
each new state), contact the
system administrator
Note: When leaving a bad state
for another bad state, the
dial
og window reopens, and
the beep sounds again (if
enabled).
No display The battery level is low, screen
saver
is s
et to “Black also in call”,
or the handset is defective.
Charge the battery, change
screen saver setting
(Display>Screen saver) or
contact the system
administrator.
No ringing The sound off icon is on, or the
ringer volum
e is set to sile
nt, or
the handset is defective.
Long press the Sound off key
or Mute button, or increase the
volume, or contact system
administrator.
Not possible to mute
the
handset by long
press on the Sound off
key/mute button
A handset restriction preventing
the user to silence th
e handset.
Enable the parameter Prevent
silent, see Configuration
Manual for the handset.
Not possible to set the
ring volume to
“Silent”.
Handset with In
Char
ger > Other
actions > Sound off
enabled, is not muted
when placed in charger.
No entries in Call list A handset restriction preventing
cal
l
s from being saved in the call
list.
Enable the parameter Enable
call list, see Configuration
Manual for the handset.
No change in time &
da
te setting
PBX dependent. Changes in the handset appear
after a maximum of 24 hours
after a change in the system or
by turning the handset off and
on again.
Remotely updated The handset restarts after a
parameter up
grade.
Error or Warning Messages
Refer to the Conf
iguration Manual, WL3 WLAN Handset and WL3 Plus WLAN
HandsetTD 92930EN.