Specifications

TD 92442EN
04 October 2013 / Ver. PB1
Installation and Operation Manual
OpenStage WL3 Wireless Service
93
16. Troubleshooting
• Some devices report
device busy in the
Device Manager when
the user is trying to
change device
parameters.
The device is occupied with
some action that the device
cannot combine with
parameter synchronisation.
No action needed. The
Device Manager will
synchronize the changes
when possible.
• Software download is
stuck in pending.
– Multiple devices are
currently being updated.
There is a limitation in the
Device Manager on the
number of simultaneous
software downloads. All
devices are placed in a
queue and will be upgraded
in time. No action needed.
Download will start in time.
• File downloads retrying. The device is currently
unavailable (device out of
range, network problem)
No action needed. The
download will start when the
device comes in range
again.
• Software downloads
rejected.
The device is already
updated with a new software
but not yet restarted on the
new software. This is due to
selected activation time in
previous software update
i.e. “When idle in charger” or
“After manual restart“.
Restart the device manually
and restart the download.
Software in Device Not
Recognized/
Synchronization Fails
The parameter definition file
is not compatible with the
device.
In the Devices tab, check
the parameter version for
the device. If the parameter
version is highlighted with
red, a package file (.pkg)
including the software file
and definition file with that
parameter version, must be
imported to the module.
• Software downloads
are aborted.
Wrong file selected for
download to devices
(External web server).
– Make sure that the URL to
the desired software is
correct and retry.
– Make sure that the file is
intended for that device.
Fault Probable cause Action or comment