Specifications

TD 92442EN
04 October 2013 / Ver. PB1
Installation and Operation Manual
OpenStage WL3 Wireless Service
91
16. Troubleshooting
16. Troubleshooting
16.1 General Troubleshooting
16.1.1 Log files
When troubleshooting it is always a good idea to examine the log files, since they
provide additional information that may prove useful. The first log to examine is the
Fault log found under Status on the Configuration page, but when reporting an error to
your supplier more advanced logs might be needed. Always include the appropriate log
file.
To find Info log and Error log:
4 Click “Configuration” on the start page.
5 Select Other Settings > Advanced Configuration in the menu on the
Configuration
page.
6 Click the “Troubleshoot” button on the Advanced Configuration page.
7 Click “View Info Log” or “View Error Log”.
16.1.2 The Module does not Start
To use the module’s GUI, the computer must confirm to the requirements listed in 1.6
Requirements on page 3. If you do not have the correct software versions installed,
contact your system administrator.
16.1.3 Firewall Issues, or No Indication of Connected Device
If there is a firewall between the module and any devices, the firewall may need some
configuration to allow communication. See Appendix A for a description of used ports.
16.1.4 Unable to Access FTP Area
Make sure the client is set in active mode.
Example for Internet Explorer: 
In the menu, select Tools -> Internet Options... -> Advanced. Under “Browsing”,
uncheck the “Use Passive FTP (for firewall and DSL modem compatibility)” check box.
When secure mode is enabled, see 3.4.1 Web Access Security Settings on page 11,
only secure access via HTTPS and FTPES is allowed. HTTP is automatically
redirected to HTTPS and FTP access is not allowed. The FileZilla Client freeware (not
included) supports FTPES.
16.2 Troubleshooting Guide
This section lists a number of possible faults, probable causes and suggested actions.