Specifications

TD 92442EN
04 October 2013 / Ver. PB1
Installation and Operation Manual
OpenStage WL3 Wireless Service
95
16. Troubleshooting
16.2.2 General Troubleshooting for the WSG
This part of the Troubleshooting Guide lists possible faults that are not connected to the
Device Manager
• "Go to device" is
dimmed out for a device
in the device view.
The selected device has no
number associated to it.
– Assign a new number to
the device.
– Associate a new or
existing number to the
current device.
• The handset is not
visible in the Number
tab.
– The handset has no
number associated.
– The device is offline and
not saved as number.
Assign or associate a
number to the device.
Bring the device online.
Save the number in order to
make it possible to edit the
number when it is offline.
• Number creation of
desired device type is
not possible.
The .pkg file for the desired
device type is not imported
to the Device Manager.
Import the .pkg file for the
desired device type. The file
is provided by the supplier.
• It is not possible to
apply a template at
creation of new number.
No compatible template for
the desired device exists.
Create a new template or
upgrade an existing
template and retry.
Fault message Device
Manager: Running-
application problem
(Error relay: Database
init in progress) is shown
after software upgrade of
the WSG.
You have upgraded the
WSG from software version
3.31-B to software version
3.60-A.
The WSG needs to re-
configure the database used
by the Device Manager after
the upgrade. The re-
configuration of the
database can take up to one
hour.
Fault Probable cause Action or comment
• It is not possible to edit
the Central Phonebook.
– The phonebook is
configured to be read-only.
– The phonebook is
configured to use a LDAP
server
Edit the external phonebook
file and re-import it to the
Central Phonebook.
Access the LDAP server
and alter the desired entry.
After “commit”, the new data
will be available for the
Central Phonebook.
• Import of language to
the configuration GUI
fails.
The language file has the
wrong format.
Export the default language
to set the format and edit
the language file.
Fault Probable cause Action or comment