Specifications
TD 92442EN
04 October 2013 / Ver. PB1
Installation and Operation Manual
OpenStage WL3 Wireless Service
94
16. Troubleshooting
• Communication failure
to device.
The device did not respond
in an expected way. The
reason could be temporary
communication problems
caused by coverage
problems or network
problems.
Repeat the action after a
while to see if it is possible
to communicate with the
device.
• No connection
available for the Device
Manager GUI.
– Max number of Device
Manager GUI’s has been
reached.
– The Device Manager
server side is restarted due
to reconfiguration.
– The Device Manager is
temporarily unavailable due
to restore of database.
– The network is preventing
the GUI from connecting to
the server.
Close the other Device
Manager GUI to open new.
A maximum of three Device
Manager GUIs can be
connected.
No Action, the server will be
up within a few minutes.
No Action, the server will be
up soon.
No action.
• All devices log out after
restore of a backup.
The backup is older than the
device “online status report
timeout.”
No action. All devices will
re-login within “online status
report timeout.” (See device
handling).
• The parameter version
is displayed in bright red
in the Device Manager
GUI.
There are no
compatible
.pkg files
imported to the system.
Import a .pkg file suitable for
the device. The
.pkg file is
provided by the supplier.
• The parameter version
is displayed in dark red in
the Device Manager
GUI.
The version of the
imported
.pkg files are not
100% compatible with the
device.
Import a .pkg file suitable for
the device. The
.pkg file is
provided by the supplier.
• The parameter version
of the Number in the
Numbers tab is higher
than in the parameter
version of the device in
the Devices tab.
The device has been
downgraded to a previous
software version with lower
parameter version.
No action needed. This is
not an error. The parameter
version will be the same
after a software upgrade
has been performed on
device.
• No numbers are visible
of the selected device
type in the Number tab.
The search field is red.
Current search returns no
hit.
Alter search or use "show
all" to reset search to
default.
Fault Probable cause Action or comment