Specifications
Troubleshooting
Display Information
A31003-M2000-M100-1-76A9, 11/2012
OpenStage WL 3 / WL 3 Plus, Administration Manual 10-3
No network.
(The handset beeps
once a minute with a
low tone followed by a
high tone (during max
30 minutes). If the
vibrator is enabled, it
vibrates after the last
beep.)
The handset is out of
coverage,
or faulty handset.
The handset cannot
find the wireless
infrastructure with
settings matching
those configured in the
handset.
The beeps can be stopped with the
mute button. Then go into range.
Note: When re-entering the coverage
area it can take a couple of minutes
before the handset automatically has
registered into the system.
If this does not work, contact the
system administrator.
1) Check the SSID. The SSID
configured in the handset must be
identical to the SSID configured in the
system infrastructure.
2) Check the security settings. The
security settings, that is,
authentication and encryption must
match the settings in the system
infrastructure.
3) Check for 802.11d multi regulatory
domain settings. The handset
(software version 2.x.x) must be able
to detect in which country it is located
to use the correct channel and
transmit power settings. Later
versions have a parameter specifying
if 802.11d should be used or not. This
is provided by the infrastructure
according to the 802.11d standard.
4) Check which channels are used.
The handset uses by default channel
1, 6 and 11. If the infrastructure is
configured to use any other channel,
change it to use only 1, 6 and 11 as
this is the recommended setting.
5) Check that the correct Network (A,
B, C or D) setting is selected.
Voice only The handset is
configured to use both
a gatekeeper and a
WSG, but has lost
contact with the WSG.
1) Check the WSG address. Try to
ping the WSG from another PC.
2) Remove the handset from the DP1
Desktop Programmer. When
connected to the PDM via USB on the
DP1 Desktop Programmer, the
handset cannot connect to the WSG
and may then show “Voice only”.
3) If messaging is not used in the
system, verify that the WSG address
is configured to 0.0.0.0.
Limited mode The PBX is in “Server
mode backup”.
Display shows Probable cause Action or comment
Table 2