Specifications

Troubleshooting
Display Information
A31003-M2000-M100-1-76A9, 11/2012
10-4 OpenStage WL 3 / WL 3 Plus, Administration Manual
Messaging only The handset is
configured to use both
a gatekeeper and an
WSG but has lost
contact with the
gatekeeper.
1) Check the Gateway address. Try to
ping the gateway from another
wireless client.
2) Try to send a message. The idle
connection check interval to the is
much longer than to the gateway.
Sometimes when all network
connection is lost the handset will
show “Messaging only” for quite some
time, because it discovers it has lost
connection to the gateway much
faster than it discovers loss of
connection to the WSG. In this case
the handset will eventually change to
“No access”.
3) If the handset is supposed to use
Gatekeeper discovery, verify that the
configured Gatekeeper IP address is
0.0.0.0.
4) Check the Endpoint number and
the Endpoint ID. If both are
configured, they MUST match the
Endpoint ID and Endpoint number
registered in the IP PBX. Clear the
Endpoint ID.
SERVICE NEEDED
Parameters corrupt
Note: This display
message is only shown
in English.
Faulty handset. Select the reset option on the middle
soft key. If this is not available or the
problem persists send the handset for
service.
Enter PIN code Phone lock is
activated.
Enter the required PIN code. If the PIN
code has been lost, enter a new PIN
code via the PDMWSG or do a factory
reset via the PDMWSG.
Battery low, charge
now
The battery level is low. Charge the handset, or replace or
charge the battery.
Phonebook is not
available at the
moment.
The phonebook is not
activated or does not
respond.
Try again later or if the fault persists do
a factory reset via the admin menu or
via the PDMWSG.
Note that it may take several minutes
for the phonebook to be available if
there are many entries in Contacts
and/or company phonebook.
Voice mail number not
defined
There is no Voice mail
number defined in the
handset.
Define a Voice mail number via the
PDMWSG.
Display shows Probable cause Action or comment
Table 2