OpenScape Desk Phone IP V3R3 Phone Administration SIP Administrator Documentation A31003-D3000-M100-02-76A9
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright © Unify GmbH & Co. KG. 11-2013 Hofmannstr. 51, 81379 Munich/Germany All rights reserved. Reference No.
Contents Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Maintenance Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.
Contents 3.2.2.3 Manual Configuration of a VLAN ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 3.2.3 LLDP-MED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3.3 IP Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3.3.1 Quality of Service (QoS) . . . . . . . . . .
Contents 3.5.8.2 SIP Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.8.3 Media/SDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.9 SIP Session Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.10 Resilience and Survivability . . . . . . . . . . . . .
Contents 3.8.23 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 3.8.24 Cancel Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 3.8.25 Pause Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 3.8.26 Resume Callbacks . . .
Contents 3.16.5.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16.5.2 Download Picture Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16.6 LDAP Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16.6.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . .
Contents 3.26.10.6 DLS Data Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 3.26.10.7 802.1x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 3.26.10.8 Help Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 3.26.10.9 Key Input . . . . . . . . . . . . .
Contents 6 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Important Notes 1 Overview Related Topics Related Topics • Important Notes • Maintenance Notes • About the Manual • Conventions for this Document • The OpenScape Desk Phone Family • Administration Interfaces 1.1 Important Notes Do not operate the equipment in environments where there is a danger of explosions. If Power over Ethernet (PoE) is not available: For safety reasons the phone should be operated using the supplied plug-in power unit.
Overview Maintenance Notes For USA and Canada only: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
Overview About the Manual 1.3 About the Manual The instructions within this manual will help you in administering and maintaining the OpenScape Desk Phone. The instructions contain important information for safe and proper operation of the phones. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
Overview The OpenScape Desk Phone Family • OpenScape Desk Phone IP 55G 1.5.
Overview The OpenScape Desk Phone Family 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The Display provides intuitive support for telephone operation and allows the user to control the phone settings via the local User and Admin menu.
Overview The OpenScape Desk Phone Family Related Topics Related Topics • The OpenScape Desk Phone Family 1.5.2 OpenScape Desk Phone IP 55G 9 2 5 1 8 3 3 4 7 10 6 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The large Display provides intuitive support for telephone operation. 3 With the Mode Keys, the user/administrator can comfortably operate the phone´s applications. Repeatedly pressing a key cycles through the subsequent tabs within a feature.
Overview Administration Interfaces 4 With the keys of the Navigation Block, the user/administrator can comfortably navigate through the phone´s applications. 5 The Free Programmable Keys enable the user to customize the telephone in line with his/her personal needs by assigning individual phone numbers and functions. 6 The Function Keys provide access to frequently used telephony functions (e.g. call forwarding or call transfer) during a call.
Overview Administration Interfaces 1.6.1 Web-based Management (WBM) This method employs a web browser for communication with the phone via HTTPS. It is applicable for remote configuration of individual IP phones in your network. Direct access to the phone is not required. INFO: To use this method, the phone must first obtain IP connectivity. Related Topics Related Topics • Administration Interfaces 1.6.
Startup Prerequisites 2 Startup Related Topics Related Topics • Prerequisites • Assembling and Installing the Phone • Quick Start • Startup Procedure • Cloud Deployment 2.1 Prerequisites The OpenScape Desk Phone acts as an endpoint client on an IP telephony network, and has the following network requirements: An Ethernet connection to a network with SIP clients and servers. • INFO: Only use switches in the LAN to which the OpenScape phone is connected.
Startup Assembling and Installing the Phone • How to Connect the Phone • How to Better Use LAN Network Connections • Phone • Handset • Handset cable • Subpackage: 2.2.1 Shipment – Document "Information and Important Operating Procedures" – Emergency number sticker Related Topics Related Topics • Assembling and Installing the Phone 2.2.
Startup Assembling and Installing the Phone OpenScape Desk Phone IP 35G Related Topics Related Topics • Assembling and Installing the Phone 2.2.3 Assembly Step by Step 1) Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it. Next, insert the plug on the short end of the handset cable into the jack on the handset.
Startup Assembling and Installing the Phone Write your phone number and the emergency numbers for the fire and police departments on the included label and attach it to the telephone housing where applicable, e.g. underneath the handset. Related Topics Related Topics • Assembling and Installing the Phone 2.2.4 How to Connect the Phone Step by Step 1) Plug the LAN cable into the connector at the bottom side of the telephone and connect the cable to the LAN resp. switch.
Startup Quick Start 2.2.5 How to Better Use LAN Network Connections The OpenScape Desk Phone IP 55G provides a 1000 Mbps Ethernet-Switch. This allows you to connect one additional network device (e. g. a PC) directly via the telephone to the LAN. The direct connection functionality from phone to PC needs to be activated by service personnel first. This type of connection allows you to save one network connection per switch, with the advantage of less network cables and shorter connection distances.
Startup Quick Start • Basic Network Configuration • DHCP Resilience • Date and Time / SNTP • SIP Server Address • Extended Network Configuration • Vendor Specific: VLAN Discovery and DLS Address • How to Register at OpenScape Voice 2.3.1 How to Access the Web Interface (WBM) Prerequisites • The phone´s IP address or URL is required for accessing the phone´s Web Interface via a web browser.
Startup Quick Start For configuring the phone’s DNS name, please refer to Terminal Hostname. If the browser displays a certificate notification, accept it. The start page of the web interface appears. In the upper right corner, the phone number, the phone’s IP address, as well as the DNS name assigned to the phone are displayed. The left column contains the menu tree. 3) Click on the "Administrator Pages" tab. In the dialog box, enter the admin password. The default password is 123456.
Startup Quick Start input form is presented to the user/administrator right after booting, unless the Plug&Play facility of the DLS is used. For further information about this setting, please refer to Terminal Identity. With the WBM, the terminal number is configured as follows: Step by Step 1) Log on as administrator to the WBM by entering the access data for your phone. 2) In the Administrator menu (left column), select System > System Identity to open the "System Identity" dialog.
Startup Quick Start 2.3.4 DHCP Resilience Prerequisites • It is possible to sustain network connectivity in case of DHCP server failure. If DHCP lease reuse is activated, the phone will keep its DHCP-based IP address even if the lease expires. To prevent address conflicts, the phone will send ARP requests in 5 second intervals. Additionally, it will send discovery messages periodically to obtain a new DHCP lease.
Startup Quick Start Related Topics Related Topics • Quick Start 2.3.6 SIP Server Address The IP Address or hostname of the SIP server can be provided by DHCP. The option’s name and code are as follows: • option #120 "SIP Servers DHCP Option" For manual configuration of the SIP server address see SIP Addresses. Related Topics Related Topics • Quick Start 2.3.7 Extended Network Configuration To have constant access to other subnets, you can enter a total of two more network destinations.
Startup Quick Start If a DLS (Deployment Service) server is in use, its IP address must be provided. It is recommended to configure the DLS server address by DCHP, as this method enables full Plug & Play: having received the DLS address from DHCP, the phone will contact the DLS during start-up. Provided that the DLS is configured appropriately, it will send all necessary configuration data to the phone. Additionally, this method is relevant to security, as it ensures the authenticity of the DLS server.
Startup Quick Start Example: Configuration of the Windows DHCP Server INFO: For DHCP servers on a pre-SP2 Windows 2003 Server. Windows 2003 Server contains a bug that prevents you from using the DHCP console to create an option with the ID 1 for a user-defined vendor class. Instead, this entry must be created with the netsh tool in the command line (DOS shell).
Startup Quick Start 4) Enter "OptiIpPhone" as Display name and give a description of this class. Provide the class name proper by setting the cursor underneath ASCII and typing "OptiIpPhone". The binary value is displayed simultaneously. 5) Click OK to apply the changes. The new vendor class now appears in the list: 6) Exit the window with Close. 7) In the DHCP console menu, right-click the DHCP server in question and select Set Predefined Options from the context menu.
Startup Quick Start 8) In the dialog, select the previously defined OptiIpPhone class and click on Add... to add a new option. (If the workaround for a pre-SP2 Windows 2003 Server has been applied, the first option will be there already.) 9) In the following dialog, specify the option type as follows. (If the workaround for a pre-SP2 Windows 2003 Server has been applied, the option type dialog will be skipped for the first option.) • Name: Free text, e. g. "OptiIpPhone element 01".
Startup Quick Start 10) The newly created option is displayed now. Enter "Siemens" in the Value field. 11) If the VLAN is to be provided by DHCP: Repeat step 7 and 8, and then specify the option type as follows. If you want to proceed to the configuration of the DLS address, continue with step 13. • Name: Free text, e. g. "OptiIpPhone element 02" • Data type: "Long" • Code: "2" • Description: Free text, e. g. "tag 2 for OptiIpPhone class". Click OK to return to the previous window.
Startup Quick Start 12) The newly created option is displayed now. Enter the VLAN ID as a hexadecimal number in the Value field. In the example, the VLAN ID is 42 (Hex: 0x2A). If you do not intend to configure the DLS address, click OK and continue with step 15. 13) If the DLS address is to be provided by DHCP: Repeat step 7 and 8, and then specify the option type as follows. • Name: Free text, e. g. "OptiIpPhone element 03". • Data type: "String". • Code: "3" • Description: Free text, e. g.
Startup Quick Start 14) The newly created option is displayed now. Enter the DLS address in the Value field, using the following format: :://: In the example, the DLS address is "sdlp://192.168.3.30:18443". Click OK. 15) To define a scope, select the DHCP server in question, and then Scope, and right-click Scope Options. Select Configure Options... in the context menu.
Startup Quick Start 16) Select the Advanced tab. Under Vendor class, select the class that you previously defined (OptiIpPhone) and, under User class, select Default User Class. Activate the check boxes for the options that you want to assign to the scope (in the example, 001, 002, and 003). Click OK. 17) The DHCP console now shows the information that will be transmitted to the corresponding workpoints.
Startup Quick Start 2.3.8.2 Setup using a DHCP Server on Unix/Linux The following snippet from a DHCP configuration file (usually dhcpd.conf) shows how to set up a configuration using a vendor class and the "vendor-encapsulatedoptions" option. class "OptiIpPhone" { option vendor-encapsulated-options # The vendor encapsulated options consist of hexadecimal values for the option number (for instance, 01), the length of the value (for in-stance, 07), and the value (for instance, 53:69:65:6D:65:6E:73).
Startup Quick Start Code Length Vendor name 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 The following example shows a VLAN ID with the decimal value "10". Providing: Code Length VLAN ID 2 4 0 0 1 0 02 04 00 00 00 0A For manual configuration of the VLAN ID see Manual Configuration of a VLAN ID. The DLS IP address tag consists of the protocol prefix "sdlp://", the IP address of the DLS server, and the DLS port number, which is "18443" by default.
Startup Quick Start 3) Enter tag 1, that is the vendor tag. The value has to be "Siemens". 4) If the VLAN ID is to be provided by DHCP: Enter the hexadecimal value in Data entry. In the example, the VLAN ID is 10 (Hex: 0A).
Startup Quick Start 5) If the DLS address is to be provided by DHCP: Enter the DLS address in the Value field, using the following format: :://: INFO: For ensuring proper functionality, the port number should not be followed by any character. In the example, the DLS address is "sdlp://192.168.3.30:18443". Note that the screenshot also shows the VLAN ID described in step 4. Click OK.
Startup Quick Start Related Topics Related Topics • Vendor Specific: VLAN Discovery and DLS Address 2.3.9 How to Register at OpenScape Voice Prerequisites • For registration at the OpenScape Voice server, a SIP user ID (and password, if required, depending on the SIP Server configuration) must be provided by the phone. The following procedure describes the configuration using the web interface (see 2.3.1 How to Access the Web Interface (WBM); if the web interface is not accessible, please refer to 3.5.
Startup Quick Start 4) In Realm, enter the SIP realm the targeted user/password combination refers to. This setting depends on the configuration of the OpenScape Voice server. 5) In the User ID and Password fields, enter the user name/password combination for the phone. This setting depends on the configuration of the OpenScape Voice server.
Startup Startup Procedure 2.
Startup Cloud Deployment Related Topics Related Topics • Startup 2.5 Cloud Deployment This chapter describes how a phone progresses through the cloud deployment process from factory start-up until the cloud service provider considers it to be ready for use by its user. The phone determines that a cloud deployment process is to be used based on the IP settings it receives from the DHCP at the customer site.
Startup Cloud Deployment • The LAN connection provides access to the public internet Start Phone broadcasts a DHCP request The phone has all the information that it needs to contact a DNS server. A DLS address is not provided.
Startup Cloud Deployment Phone contacts the SEN Redirect server using DLS-WPI Phone receives configuration items from the SEN Redirect server • DLS address (set to the name of the Deployment server) • Language optional) • DLS port (optional) If the language is changed, then the display is updated Phone saves the configuration data Phone updates, and displays, the Progress prompt The phone obtains the IP address of the Deployment server from the DNS by looking up the DLS address if appropriate Phone c
Startup Cloud Deployment The phone exits the cloud deployment process and enables the mode keys & FPKs etc. to act as normal Phone removes the Progress prompt and displays a timed success pop-up, indicating that the cloud deployment is done The phone verifies that it now has an E.164 address Registered Related Topics Related Topics • Cloud Deployment 2.5.2 Aborting Cloud Deployment Process by User The phone detects that a cloud deployment is required and starts the cloud deployment process.
Startup Cloud Deployment 2.5.4 Deployment errors During deployment the display will always show deployment specific information. A persistent warning popup displays the information that will be shown in an idle screen error after deployment failed. Code Priority Cause AU 1 Abandoned by user. Occurs when the pin prompt is dismissed. RS 1 Unable to get the address for the SEN Redirect server. DNS lookup failed. RN 3 Unable to establish contact with SEN Redirect server – no reply.
Administration Cloud Deployment 3 Administration This chapter describes the configuration of every parameter available on the OpenScape Desk Phones. For access via the local phone menu, see the subsequent description; for access via the web interface (WBM), please refer to How to Access the Web Interface (WBM).
Administration Access via Local Phone 3.1 Access via Local Phone Prerequisites • The data entered in input fields is parsed and controlled by the phone. Step by Step 1) Access the Administration Menu Press the Services (Settings on IP 35G), Up Arrow or Down Arrow and OK keys consecutively to select the Admin menu. 2) When the Admin menu is active, you will be prompted to enter the administrator password. The default admin password is 123456.
Administration Access via Local Phone 3) Navigate within the Administration Menu OpenScape Desk Phone IP 35G Use the navigation keys to navigate and execute administrative actions in the administration menu.
Administration LAN Settings 4) Select a parameter. If a parameter is set by choosing a value from a selective list, an arrow symbol appears in the parameter field that has the focus. Press the OK key to enter the selective list. Use the Up Arrow and Down Arrow keys to scroll up and down in the selection list. To select a list entry, press the OK key. 5) Enter the parameter value. For selecting numbers and characters, you can use special keys.
Administration LAN Settings (full or half duplex) with whatever equipment is connected. Optionally, the required transfer rate and duplex mode can be specified manually using the LAN Port Speed parameter. INFO: In the default configuration, the LAN port supports automatic detection of cable configuration (pass through or crossover cable) and will reconfigure itself as needed to connect to the network. The PC Ethernet port (default setting: Disabled) is controlled by the PC port mode parameter.
Administration LAN Settings Administration via WBM Network > Port configuration Administration via Local Phone |--- Admin |--- Network |--- Port Configuration |--- LAN port type |--- PC port status |--- PC port type |--- PC port autoMDIX Related Topics Related Topics • LAN Settings 3.2.2 VLAN VLAN (Virtual Local Area Network) is a technology that allows network administrators to partition one physical network into a set of virtual networks (or broadcast domains).
Administration LAN Settings Partitioning a physical network into separate VLANs allows a network administrator to build a more robust network infrastructure. A good example is a separation of the data and voice networks into data and voice VLANs. This isolates the two networks and helps shield the endpoints within the voice network from disturbances in the data network and vice versa.
Administration LAN Settings 3.2.2.1 Automatic VLAN discovery using LLDP-MED The VLAN ID can be configured by the network switch using LLDP-MED (Link Layer Discovery Protocol-Media Endpoint Discovery). If this option is selected then the switch has to provide an appropriate TLV (Type-Length-Value) element containing the VLAN ID. If no appropriate TLV is received, DHCP will be used for VLAN discovery.
Administration LAN Settings 3.2.2.2 Automatic VLAN discovery using DHCP To automatically discover a VLAN ID using DHCP, the phone must be configured as DHCP enabled, and VLAN discovery mode must be set to "DHCP". LLDPMED should be disabled. The DHCP server must be configured to supply the Vendor Unique Option in the correct VLAN over DHCP format. If a phone configured for VLAN discovery by DHCP fails to discover its VLAN, it will proceed to configure itself from the DHCP within the non-tagged LAN.
Administration LAN Settings 3.2.2.3 Manual Configuration of a VLAN ID To configure layer 2 VLAN manually, make sure that VLAN discovery is set to Manual and LLDP-MED is disabled. Then, the phone must be provided with a VLAN ID between 1 and 4095. If you mis-configure a phone to an incorrect VLAN, the phone will possibly not connect to the network. In DHCP mode it will behave as though the DHCP server cannot be found, in fixed IP mode no server connections will be possible.
Administration IP Network Parameters 3.2.3 LLDP-MED Operation OpenScape Desk Phones support LLDP-MED (Link Layer Discovery ProtocolMedia Endpoint Discovery) for auto-configuration and network management. The auto-configurable parameters are VLAN ID (see VLAN) and Quality of Service parameters (see Quality of Service (QoS)). The data sent by a network device is stored in neighboring network devices in MIB (Management Information Base) format.
Administration IP Network Parameters • Specific IP Routing • DNS • Configuration & Update Service (DLS) • SNMP 3.3.1 Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diffserv and TOS/IP Precedence based on layer 3 are allowing the VoIP application to request and receive predictable service levels in terms of data throughput capacity (bandwidth), latency variations (jitter), and delay.
Administration IP Network Parameters • Layer 2 video: Sets the CoS (Class of Service) value for video. Value range: 0-7 Default: 4 • Layer 2 default: Sets the default CoS (Class of Service) value. Value range: 0-7 Default: 0 Administration via WBM Network > QoS Administration via Local Phone | --- Admin |--- Network |--- QoS |--- Service |--- Layer 2 |--- Layer 2 voice |--- Layer 2 signalling |--- Layer 2 video |--- Layer 2 default Related Topics Related Topics • Quality of Service (QoS) 3.3.1.
Administration IP Network Parameters Traffic flows are classified into 3 per-hop behavior groups: 1. Default Any traffic that does not meet the requirements of any of the other defined classes is placed in the default per-hop behaviour group. Typically, the forwarding has best-effort forwarding characteristics. The DSCP (Diffserv Codepoint) value for Default is "0 0 0 0 0 0". 2. Expedited Forwarding (EF referred to RFC 3246) Expedited Forwarding is used for voice (RTP streams) by default.
Administration IP Network Parameters Administration via WBM Network > QoS Administration via Local Phone |--- Admin |--- Network |--- QoS |--- Service |--- Layer 3 |--- Layer 3 voice |--- Layer 3 signalling |--- Layer 3 video Related Topics Related Topics • Quality of Service (QoS) 3.3.2 Protocol Mode IPv4/IPv6 An IPv4 address consists of 4 number blocks, each between 0 and 255, separated by ".". Example: Example: 1.222.44.123 An IPv6 address consists of 8 hexadecimal number blocks, separated by ":".
Administration IP Network Parameters Administration via WBM Network > General IP configuration Set the Protocol Mode to IPv4 or IPv6 or both (the default setting is IPv4_IPv6). Afterwards, click Submit. Administration via Local Phone | --- Admin |--- Network |--- General IP Configuration |--- Protocol Mode Related Topics Related Topics • IP Network Parameters 3.3.
Administration IP Network Parameters Optional Configuration • Default Route (Routers option 3) • IP Routing/Route 1 & 2 (Static Routes option 33, Classless static route option 121, Private/Classless Static Route (Microsoft) option 249) • SNTP IP Address (NTP Server option 42) • Timezone offset (Time Server Offset option 2) • Primary/Secondary DNS (DNS Server option 6) • DNS Domain Name (DNS Domain option 15) • SIP Addresses / SIP Server & Registrar (SIP Server option 120) • VLAN ID, DLS addr
Administration IP Network Parameters Administration via Local Phone - IPv4 | --- Admin |--- Network |--- IPv4 configuration or/and Administration via WBM - IPv6 Network > General IP configuration Set DHCPv6 Enabled to "selected" (the default setting is Enabled). Afterwards, click Submit. Administration via Local Phone - IPv6 | --- Admin |--- Network |--- IPv6 configuration Related Topics Related Topics • IP Network Parameters 3.3.
Administration IP Network Parameters 3.3.4.1 How to Manually Configure the Phone´s IP Address Prerequisites • If not provided by DHCP dynamically, the phone’s IP address and subnet mask must be specified manually. INFO: IP addresses can be entered in the following formats: • – Decimal format. Example: 11.22.33.44 or 255.255.255.0 (no leading zeroes). – Octal format. Example: 011.022.033.044 (leading zeroes must be used with every address block) – Hexadecimal format. Example: 0x11.0x22.0x33.
Administration IP Network Parameters 2) Navigate to Network > IPv4 configuration or IPv6 configuration, depending on the settings in Protocol Mode IPv4/IPv6. Set DHCP Enabled , resp. DHCPv6 Enabled and LLDP-MED Enabled to "not selected". Enter the IP address and the Subnet mask. If applicable, enter the Default route. Afterwards, click Submit. 3) After the phone’s network service has restarted, the other IP parameters can be configured.
Administration IP Network Parameters | --- Admin |--- Network IPv4 configuration |--- IP address |--- Subnet mask | --- Admin |--- Network IPv6 configuration |--- Global address |--- Global Prefix Len Related Topics Related Topics • IP Address - Manual Configuration 3.3.5 Default Route/Gateway If not provided by DHCP dynamically (see Use DHCP), enter the IP address of the router that links your IP network to other networks. If the value was assigned by DHCP, it can only be read.
Administration IP Network Parameters Administration via Local Phone - IPv4 Configuration | --- Admin |--- Network |--- IPv4 configuration |--- Route (Default) Administration via WBM - IPv6 Configuration Network > IPv6 configuration Enter the IP address of the Global Gateway that links your IP network to other networks. Afterwards, click Submit.
Administration IP Network Parameters IPv4 Route Configuration Data required • Route 1/2 IP address: IP address of the selected route. • Route 1/2 gateway: IP address of the gateway for the selected route. • Route 1/2 mask: Network mask for the selected route. Administration via WBM Network > IPv4 configuration Enter the required data: • For Route 1: Route 1 IP address, Route 1 Gateway, and Route 1 mask. • For Route 2: Route 2 IP address, Route 2Gateway, and Route 2 mask. Click Submit.
Administration IP Network Parameters • Route 1/2 prefix len: Prefix length for the selected route. • Route 1/2 gateway: IPv6 address of the gateway for the selected route. Administration via WBM Network > IPv6 configuration Enter the required data: • For Route 1: Route 1 Dest., Route 1 Prefix Len, and Route 1 Gateway. • For Route 2: Route 2 Dest., Route 2 Prefix Len, and Route 2 Gateway. Click Submit.
Administration IP Network Parameters 3.3.7 DNS The main task of the domain name system (DNS) is to translate domain names to IP addresses. For some features and functions of the OpenScape Desk Phone, it is necessary to configure the DNS domain the phone belongs to, as well as the name servers needed for DNS resolving. Related Topics Related Topics • IP Network Parameters • DNS Domain Name • DNS Servers • Terminal Hostname 3.3.7.1 DNS Domain Name This is the name of the phone’s local domain.
Administration IP Network Parameters 3.3.7.2 DNS Servers If not provided by DHCP automatically, a primary and a secondary DNS server can be configured. INFO: Depending on the configuration chosen for survivability, DNS SRV is required. For details, please refer to Resilience and Survivability. Data required • Primary DNS: IP address of the primary DNS server. • Secondary DNS: IP address of the secondary DNS server.
Administration IP Network Parameters 3.3.7.3 Terminal Hostname INFO: DHCP and DNS must be appropriately connected and configured at the customer site. The phone’s hostname can be customised. The corresponding DNS domain is configured in Network > General IP configuration > DNS domain (see 3.3.7.1 DNS Domain Name). The current DNS name of the phone is displayed at the right-hand side of the banner of the admin and user web pages, under DNS name. To see configuration changes, the web page must be reloaded.
Administration IP Network Parameters Administration via Local Phone | --- Admin |--- System |--- Identity |--- Web name |--- DDNS hostname Related Topics Related Topics • DNS 3.3.8 Configuration & Update Service (DLS) The Deployment Service (DLS) is an OpenScape Management application for administering workpoints in communication networks. Amongst the most important features are: security (e.g.
Administration IP Network Parameters pending contact requests from the DLS. If there are contact requests, the phone will send a request to the DLS in order to obtain the update, just as with a regular DLS connection. INFO: The URI of the DCMP, as well as the polling interval, are configured by the DLS. For this purpose, it is necessary that the phone establishes a first contact to the DLS, e. g. by phone restart or local configuration change.
Administration IP Network Parameters |--- Port |--- Contact gap |--- Mode |--- Security PIN Related Topics Related Topics • IP Network Parameters 3.3.9 SNMP The Simple Network Management Protocol is used by network management systems for monitoring network-attached devices for conditions that warrant administrative attention. An SNMP manager surveys and, if needed, configures several SNMP elements, e.g. VoIP phones. OpenScape Desk Phones support SNMPv1.
Administration IP Network Parameters Data required 78 • Trap sending enabled: Enables or disables the sending of a TRAP message to the SNMP manager. Value range: "Yes", "No" Default: "No" • Trap destination: IP address or host name of the SNMP manager that receives traps. • Trap destination port: Port on which the SNMP manager is receiving TRAP messages. Default: 162 • Trap community: SNMP community string for the SNMP manager receiving TRAP messages.
Administration IP Network Parameters Administration via WBM System > SNMP Administration via Local Phone | --- Admin |--- System |--- SNMP |--- Queries allowed |--- Query password |--- Trap sending enabled |--- Trap destination |--- Trap destination port |--- Trap community |--- Diag sending enabled |--- Diag destination |--- Diag destination port |--- Diag community |--- QoS traps to QCU |--- QCU address A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrato
Administration Security |--- QCU port |--- QCU community |--- QoS to generic dest. Related Topics Related Topics • IP Network Parameters 3.4 Security Related Topics Related Topics • Administration • Speech Encryption • Access Control • Security Log • Security-Related Faults • Password Policy • Certificate Policy 3.4.1 Speech Encryption Related Topics Related Topics • Security • Security - General Configuration • MIKEY Configuration • SDES Configuration 3.4.1.
Administration Security If an active call changes from secure to insecure, e. g. after a transfer, a popup window and an alert tone will notify the user. • INFO: For secure (encrypted) calls, it is required that both endpoints support SRTP. The secure call indication tells the user that the other endpoint has acknowledged the secure connection. INFO: In order to use SRTP, the phone must be configured for NTP (for further information please see Date and Time).
Administration Security |--- Use secure calls |--- SRTP type |--- Use SRTCP Related Topics Related Topics • Speech Encryption 3.4.1.2 MIKEY Configuration MIKEY (Multimedia Internet KEYing) is a key management protocol that is intended for use with real-time applications. It can specifically be used to set up encryption keys for multimedia sessions that are secured using SRTP. Use secure calls activates the encryption of outgoing calls, i.e. the phone is capable of receiving encrypted calls.
Administration Security Administration via Local Phone | --- Admin |--- System |--- Security |--- System |--- Server certificate |--- Use secure calls |--- SRTP type |--- Use SRTCP Related Topics Related Topics • Speech Encryption 3.4.1.3 SDES Configuration When SDES is selected as SRTP negotiation method (see Security - General Configuration), it can be configured further.
Administration Security Administration via WBM System > Security > SDES config Administration via Local Phone | --- Admin |--- System |--- Security |--- SDES config |--- SDES Status |--- SDP negotiation |--- SHA1-80 crypto |--- SHA1-32 crypto Related Topics Related Topics • Speech Encryption 3.4.2 Access Control The CCE access parameter controls TCP and UDP access for the CCE (CommsChannel Extender). This affects the operation of the OpenStage Manager, local CTI access, and HPT access.
Administration Security Administration via WBM System > Security > Access control Related Topics Related Topics • Security 3.4.3 Security Log A circular security log is used to capture important security specific events. It can be exported as CSV data to an external application for analysis. INFO: The security log cannot be disabled. The Max. lines parameter defines the maximum number of entry lines that can be kept in the security log before old entries are overwritten by new entries.
Administration Security Administration via WBM System > Security > Logging Related Topics Related Topics • Security 3.4.4 Security-Related Faults INFO: The entries in this list are only displayed until they are reported to the DLS, which usually happens very fast. After that, the entries are automatically deleted from the phone. If the entries are not deleted automatically, they can be deleted manually by using the Cancel faults parameter.
Administration Security 3.4.5 Password Policy Related Topics Related Topics • Security • General Policy • Admin Policy • User Policy • Character Set • Change Admin and User password 3.4.5.1 General Policy Expires after (days) sets the maximum validity period of a password. Warn before (days) specifies when the user/admin is notified that his password will expire. Force changed only affects the User password.
Administration Security Related Topics Related Topics • Password Policy 3.4.5.2 Admin Policy Expiry date shows the date and time when the admin password will expire. Minimum length defines the minimum number of characters for the admin password. Password history specifies the number of entries to be kept in the admin password history. New passwords must not match any password in the history. The Current status parameter determines the status for the admin password.
Administration Security Administration via WBM Security and Policies > Password > User Policy Related Topics Related Topics • Password Policy 3.4.5.4 Character Set The composition of the password can be configured in detail. Ucase chars reqd. defines the minimum number of uppercase characters. Value range: 0 to 24 Lcase chars reqd. defines the minimum number of lowercase characters. Value range: 0 to 24 Digits required defines the minimum number of digits.
Administration Security 3.4.5.5 Change Admin and User password The passwords for user and administrator can be set here. They have to be confirmed after entering. The factory setting for the Admin password is "123456"; it should be changed after the first login (Password handling in previous versions see Password).
Administration Security 3.4.6 Certificate Policy Related Topics Related Topics • Security • Online Certificate Check • Server Authentication Policy 3.4.6.1 Online Certificate Check The Online Certificate Status Protocol (OCSP) is used to check if a certificate to be used has been revoked. This protocol is used to query an Online Certificate Status Responder (OCSR) at the point when the certificate is being validated.
Administration System Settings Secure file transfer sets the authentication level for the HTTPS server to be used (see Common FTP/HTTPS Settings). Secure send URL sets the authentication level for the server to which special HTTP requests are sent on key press ("Send URL" function, see Send URL Request via HTTP/HTTPS). Secure SIP server sets the authentication level for the SIP server connected to the phone (see SIP Registration). Secure 802.1x server sets the authentication level for the 802.
Administration System Settings • Call logging • Date and Time • SIP Addresses and Ports • SIP Registration • SIP Communication • SIP Session Timer • Resilience and Survivability 3.5.1 Terminal and User Identity Related Topics Related Topics • System Settings • Terminal Identity • Display Identity 3.5.1.1 Terminal Identity Within a SIP environment, both Terminal Number and Terminal Name may serve as a phone number. The values are used in the userinfo part of SIP URIs.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Identity |--- Terminal number |--- Terminal name Related Topics Related Topics • Terminal and User Identity 3.5.1.2 Display Identity If an individual name or number is entered as Display identity and Enable ID is activated, it is displayed in the phone’s status bar instead of the Terminal number.
Administration System Settings 3.5.2 Emergency and Voice Mail It is important to have an Emergency number configured. If the phone is locked, a clickable area for making an emergency call is created. INFO: If more than one emergency number is needed, additional numbers can be configured in the canonical dial settings (Canonical Dialing Configuration). If a mailbox located at a remote server shall be used, its Voice mail number must be entered.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Emergency number |--- Voicemail number Related Topics Related Topics • System Settings 3.5.3 Energy Saving (Desk Phone IP 55G) After the phone has been inactive within the timespan specified in Backlight time, the display backlight is switched off to save energy. The possible values are: 1 minute, 5 minutes, 30 minutes, 60 minutes, 2 hours, 4 hours or 8 hours.
Administration System Settings 3.5.4 Call logging This configuration item allows the phone to detect if a number dialed by the user is likely to be a Feature Access Code (FAC) by comparing the start of the dialed number with the configured FAC prefixes. If the dialed number does match a FAC prefix and the SIP server has provided a different number for the called party then the number shown in the Dialled tab list of Call Log is changed from the dialed number to the server-provided number.
Administration System Settings – excluded from the call log, i.e. not logged at all. decide whether a number which also exists in missed calls tab of call log is to be deleted from call log when this number is called • – manually – when called In the Call Lists, missed calls that were completed elsewhere are marked with a check mark. For details, please refer to the User manual.
Administration System Settings 3.5.5 Date and Time If the DHCP server in your network provides the IP address of the SNTP server, no manual configuration is necessary. If not, you have to set the SNTP IP address parameter manually. For correct display of the current time, the Timezone offset must be set appropriately. This is the time difference between the local time and UTC (Universal Time Coordinated).
Administration System Settings • Auto time change / Auto DST: Enables or disables automatic control of daylight saving time according to the Time zone. Value range: "Yes", "No" Default setting is Yes. After a factory reset, the system will be reset to this value. • Time zone / DST zone: Area with common start and end date for daylight saving time.
Administration System Settings 3.5.5.2 No SNTP Server Available If no SNTP server is available, date and time must be set manually. INFO: The parameters for the manual setting of time and date are located in the User menu, not in the Administrator menu. Data required Local time (hh:mm): Local time. • • Local date (day, month, year): Local date. • Allow daylight saving: Defines whether there is daylight is set. • Difference (minutes): Timezone offset in minutes.
Administration System Settings 3.5.6 SIP Addresses and Ports Related Topics Related Topics • System Settings • SIP Addresses • SIP Ports 3.5.6.1 SIP Addresses In this group of parameters, the IP addresses or host names for the SIP server, the SIP registrar, and the SIP gateway are defined. SIP server address provides the IP address or host name of the SIP proxy server (OpenScape Voice). This is necessary for outgoing calls.
Administration System Settings Administration via WBM System > Registration Administration via Local Phone | --- Admin |--- System |--- Registration |--- SIP Addresses |--- SIP server |--- SIP registrar |--- SIP gateway Related Topics Related Topics • SIP Addresses and Ports A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 103
Administration System Settings 3.5.6.2 SIP Ports In this group of parameters, the ports for the SIP server, the SIP registrar, and the SIP gateway are defined (for further information see SIP Addresses), as well as the SIP port used by the phone (SIP local). Data required • SIP server: Port of the SIP proxy server. Default: 5060. • SIP registrar: Port of the server at which the phone registers. Default: 5060. • SIP gateway: Port of the SIP gateway. Default: 5060.
Administration System Settings Related Topics Related Topics • SIP Addresses and Ports 3.5.7 SIP Registration Registration is the process by which centralized SIP Server/Registrars become aware of the existence and readiness of an endpoint to make and receive calls. The phone supports a number of configuration parameters to allow this to happen. Registration can be authenticated or un-authenticated depending on how the server and phone is configured.
Administration System Settings Data required • Registration timer (seconds): Expiry time of the registration in seconds. Default value: 3600. • Server type: Type of server the phone will register to. Value range: "Other", "OS Voice", "HiQ8000", "Genesys" Default value: "OS Voice" • Realm: Protection domain for authentication. • User ID: User name required for an authenticated registration. • Password: Password required for an authenticated registration.
Administration System Settings |--- Realm |--- User ID |--- Password Related Topics Related Topics • System Settings 3.5.8 SIP Communication Related Topics Related Topics • System Settings • Outbound Proxy • SIP Transport Protocol • Media/SDP 3.5.8.1 Outbound Proxy If this option is set to "Yes", the phone routes outbound requests to the configured proxy. The outbound proxy will fulfill the task of resolving the domain contained in the SIP request.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- Outbound proxy |--- Default OBP domain Related Topics Related Topics • SIP Communication 3.5.8.2 SIP Transport Protocol Selects the transport protocol to be used for SIP messages. The values "UDP", "TCP", and "TLS" are available.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- SIP transport Related Topics Related Topics • SIP Communication 3.5.8.3 Media/SDP OpenScape Desk Phones support IPv4/IPv6 media address negotiation in SDP using ANAT (Alternative Network Address Types). ANAT allows for for the expression of alternative network addresses (e. g., different IP versions) for a particular media stream.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- Media negotiation |--- Media IP mode Related Topics Related Topics • SIP Communication 3.5.9 SIP Session Timer Session timers provide a basic keep-alive mechanism between 2 user agents or phones. This mechanism can be useful to the endpoints concerned or for stateful proxies to determine that a session is still alive.
Administration System Settings The parameter Session timer enabled determines whether the mechanism shall be used, and Session duration (seconds) sets the expiration time, and thus the interval between refresh re-INVITEs. INFO: Some server environments support their own mechanism for auditing the health of a session. In these cases, the Session timer must be deactivated. For OpenScape Voice, the Session timer should be deactivated.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Registration |--- SIP session |--- Session timer |--- Session duration Related Topics Related Topics • System Settings 3.5.10 Resilience and Survivability To allow for stable operation even in case of network or server failure, OpenScape Desk Phones have the capability of switching to a fallback system. The switchover is controlled by various configurable check and timeout intervals.
Administration System Settings As SIP gateway address, enter the DNS domain name for which the DNS SRV records are valid. The web interface path is System > Registration > SIP gateway address. If the SIP server is to be configured by DNS SRV, set the mentioned parameter to the DNS domain name for which the DNS SRV records are valid. The SIP server address is specified in System > Registration > SIP server address. For details, see SIP Addresses.
Administration System Settings 3.5.10.1 Connectivity Check A regular check ensures that the TLS link to the main SIP server is active. When the Connectivity check timer is set to a non-zero value, test messages will be sent at the defined interval. If the link is found to be dead, the phone uses DNS SRV to find another SIP server. Certainly, the DNS SRV records must be properly configured in the DNS server. Value range: 0 (off), and 10 to 3600 sec.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- Call trans. (ms) Related Topics Related Topics • Resilience and Survivability 3.5.10.3 Non-INVITE Transaction Timer The NonCall trans. timer is started whenever the phone sends a non-INVITE message to the SIP server.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- NonCall transactions (ms) Related Topics Related Topics • Resilience and Survivability 3.5.10.4 Maximum Registration Backoff Timer If a registration attempt should result in a timeout, the phone waits a random time before sending another REGISTER message. The Reg. backoff (seconds) parameter determines the maximum waiting time.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- Reg. backoff Related Topics Related Topics • Resilience and Survivability 3.5.10.5 Backup SIP Server The Backup registration allowed flag indicates whether or not the phone treats the backup proxy server as a SIP registrar.
Administration System Settings Data required • Backup registration allowed / Backup registration flag: Determines whether or not the backup proxy is used as a SIP Registrar. Value Range: "Yes", "No" Default: "Yes" • Backup proxy address: IP address or hostname of the backup proxy server. • Backup registration timer: Expiry time of the registration in seconds. Default: 3600 • Backup transport: Transport protocol to be used for messages to the backup proxy.
Administration Feature Access Network > Port configuration Administration via Local Phone | --- Admin |--- System |--- Registration |--- SIP Session |--- SIP Survivability |--- Backup registration flag |--- Backup proxy address |--- Backup reg timer (s) |--- Backup transport |--- OBP flag | --- Admin |--- Network |--- Port Configuration |--- Backup proxy Related Topics Related Topics • Resilience and Survivability 3.
Administration Feature Access • 120 Blind Transfer (see Blind Call Transfer) • 3rd Call Leg (consultation from a second call; see User Manual) • Callback Busy (see Callback and Callback URIs) • Callback on No Reply (see Callback and Callback URIs) • Callback Pause and Resume (see Pause Callbacks and Resume Callbacks • Callback Cancel (see Cancel Callbacks and Callback URIs) • Call Pickup (see Directed Pickup) • Group Pickup (see Group Pickup) • Call Deflection (see Deflect a Call) • Cal
Administration Feature Access Administration via WBM System > Features > Feature access Administration via Local Phone |--- Admin |--- System |--- Features |--- Feature access |--- Call control |--- Blind transfer |--- 3rd call leg | --- Admin |--- System |--- Features |--- Feature access |--- Call establish |--- Callback |--- Call pickup A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 121
Administration Feature Access |--- Group pickup |--- Call deflection |--- Call forwarding |--- Do not disturb |--- Refuse call |--- Repertory dial key |--- Ext/int forwarding | --- Admin |--- System |--- Features |--- Feature access |--- Call associated |--- Phone book lookups |--- DSS feature |--- BLF feature |--- Line overview |--- Video calls |--- Admin |--- System |--- Features |--- Feature access |--- CTI |--- CTI control |--- Admin |--- System |--- Features |--- Feature access |--- Services |---
Administration Feature Configuration Related Topics Related Topics • Administration 3.7 Feature Configuration Related Topics Related Topics • Administration • Allow Refuse • Hot/Warm Phone • Initial Digit Timer • Group Pickup • Call Transfer • Callback URIs • Message Waiting Address • Indicate Messages • System-Based Conference • Server Based Features • uaCSTA Interface • Local Menu Timeout • Call Recording 3.7.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Allow refuse Related Topics Related Topics • Feature Configuration 124 A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.2 Hot/Warm Phone If the phone is configured as hot phone, the number specified in Hot warm destination is dialed immediately when the user goes off-hook. For this purpose, Hot warm phone must be set to Hot phone. If set to Warm phone, the specified destination number is dialed after a delay which is defined in Initial digit timer (seconds) (for details, see Initial Digit Timer).
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Hot / warm phone |--- Hot / warm destination |--- Initial digit timer Related Topics Related Topics • Feature Configuration 3.7.3 Initial Digit Timer This timer is started when the user goes off-hook, and the dial tone sounds. When the user has not entered a digit until timer expiry, the dial tone is turned off, and the phone changes to idle mode.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Initial digit timer Related Topics Related Topics • Feature Configuration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 127
Administration Feature Configuration 3.7.4 Group Pickup This feature is only available when enabled under System > Features > Feature access (see Feature Access). Related Topics Related Topics • Feature Configuration • Addressing - via Group Pickup URI Feature Code • Pickup Alert 3.7.4.1 Addressing - via Group Pickup URI Feature Code This feature allows a user to collect a call from any ringing phone that is in the same pickup group.
Administration Feature Configuration The Group pickup tone allowed parameter activates or deactivates the generation of an acoustic signal for incoming pickup group calls. The default is "Yes". If this is activated, Group pickup as ringer determines whether the current ring tone or an alert beep is used. If set to "Yes", a pickup group call will be signaled by a short ring tone; the currently selected ringtone is used. If set to "No", a pickup group call will be signaled by an alert tone.
Administration Feature Configuration • If Notify is selected, an incoming pickup call is signaled by the Pickup call? prompt on the display and by the flashing Pick up key. To accept the call, the user must confirm the alert by pressing the OK key or by pressing the flashing Pick up key. The user can then either lift the handset or press the Speaker key or the Headset key to accept the call. • If FPK only (default setting) is selected, an incoming call is signaled only by the flashing Pick up key.
Administration Feature Configuration |--- Configuration |--- Audio |--- Pickup tone |--- Pickup as ringer |--- Pickup visual |--- BLF alerting |--- MLPP ringer |--- Callback ringer |--- Lower IL ringer Related Topics Related Topics • Group Pickup 3.7.5 Call Transfer Related Topics Related Topics • Feature Configuration • Transfer on Ring • Transfer on Hangup 3.7.5.
Administration Feature Configuration Administration via Local Phone (User menu) | --- User |--- Configuration |--- Outgoing calls |--- Transfer on ring Related Topics Related Topics • Call Transfer 3.7.5.2 Transfer on Hangup This feature applies to the following scenario: While A is talking to B, C calls A. A accepts the call, so B is on hold and the call between A and C is active. If Transfer on hangup is enabled, and A goes on-hook, B gets connected to C.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Transfer on hangup Related Topics Related Topics • Call Transfer A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 133
Administration Feature Configuration 3.7.6 Callback URIs The Callback option allows the user to request a callback on certain conditions. The callback request is sent to the SIP server. The Code for callback busy requests a callback if the line is busy, i. e. if there is a conversation on the remote phone. Code for callback no reply applies when the call is not answered, i. e. if nobody lifts the handset or accepts the call in another way.
Administration Feature Configuration 3.7.6.1 Call Completion Used with Asterisk only Administration via WBM System > Features > Call Completion Administration via Local Phone | --- Admin |--- System |--- Features |--- Call completion |--- Functional CCSS |--- Callback ringer |--- Allow after call (s) |--- Max. callbacks Related Topics Related Topics • Callback URIs 3.7.
Administration Feature Configuration Administration via WBM System > Features > Addressing Administration via Local Phone | --- Admin |--- System |--- Features |--- Addressing |--- MWI server URI Related Topics Related Topics • Feature Configuration 3.7.8 Indicate Messages The indication of old and new messages on the display can be configured. There are 4 categories of voicemail messages: new, new urgent, old, and old urgent.
Administration Feature Configuration • Alternative label: Label for old items. • Old urgent items: Determines whether old urgent items are indicated. Value range: "Show", "Hide" • Alternative label: Label for old urgent items.
Administration Feature Configuration 3.7.9 System-Based Conference The Conference URI provides the number/URI used for system based conferences, which can involve 3 to 16 members. This feature is not available with every system. INFO: It is recommended not to enter the full URI, but only the user part. For instance, enter "123", not "123@". A full address in this place might cause a conflict when OpenScape Voice uses multiple nodes.
Administration Feature Configuration The use of server based call forwarding and server based DND is enabled or disabled here. When phone based DND and phone based call forwarding are to be used, Server features must be deactivated. This is the default setting. For using server based Call Forwarding or server based DND, it must be activated. INFO: Server features is deactivated automatically if System > Registration > Server type (see SIP Registration) is set to "HiQ8000".
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Server features Related Topics Related Topics • Feature Configuration 140 A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.11 uaCSTA Interface User Agent CSTA (uaCSTA) is a limited subset of the CSTA protocol, which allows external CTI applications to interact with the phone. INFO: Access to the users “CTI calls” menu in User > Configuration > Incoming Calls can be allowed or disallowed (see Feature Access). If Allow uaCSTA is enabled, applications which support the uaCSTA standard will have access to the OpenScape Desk Phone. The default is "Yes".
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Allow uaCSTA Related Topics Related Topics • Feature Configuration 3.7.12 Local Menu Timeout The timeout for the local User and Admin menu is configurable. When the time interval is over, the menu is closed and the administrator/user is logged out.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Not used timeout Related Topics Related Topics • Feature Configuration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 143
Administration Feature Configuration 3.7.13 Call Recording Call recording is possible for OpenScape Desk Phones using an "ASC Voice Recorder". The implementation is similar to a local conference, with the recording device acting as the third conference member. To start recording, the phone calls the recording device and provides it with the mixed audio data. Unlike a true local conference, the call leg used for recording can not transport audio from the recording device to the phone.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- Call recording |--- Recorder number |--- Recording mode |--- Audible notification A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 145
Administration Free Programmable Keys Related Topics Related Topics • Feature Configuration 3.8 Free Programmable Keys OpenScape Desk Phones feature free programmable keys (FPKs) which can be associated with special phone functions. The program keys can be accessed and configured via the WBM or via the Local Phone, as described in 3.8.1 How to Configure Free Programmable Keys (FPKs). INFO: To assign a new function to a key, select a function from the drop down list.
Administration Free Programmable Keys • Repeat Dialing • Call Forwarding (Standard) • Call Forwarding by Call Type • Ringer Off • Hold • Alternate • Blind Call Transfer • Transfer Call • Deflect a Call • Shift Level • Phone-Based Conference • Accept Call via Headset (OpenScape Desk Phones) • Do Not Disturb • Group Pickup • Repertory Dial • Hunt Group: Send Busy Status Using Feature Toggle • Mobility / Mobile User Logon • Directed Pickup • Callback • Cancel Callbacks
Administration Free Programmable Keys 3.8.1 How to Configure Free Programmable Keys (FPKs) Prerequisites • Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. The different methods are described below. Configuring FPKs via WBM • In the WBM Administrator pages, navigate to System > Features > Program keys. To assign a new function to a key, select a function from the drop down list. To view or modify the parameters associated with the key, use the Edit button.
Administration Free Programmable Keys • At the phone, press and hold the key to be programmed for a few seconds ("long press") until the key´s LED lights up, then use the navigation keys to select a function and to view or modify the parameters associated with the key. Select Save&exit and press OK to save your changes. INFO: The "long press" feature is disabled by default. It can be enabled by activating the FPK program timer via System > Features > Configuration > (General >) FPK program timer - see 3.
Administration Free Programmable Keys Example: Administration via WBM System > Features > Configuration Example: Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- FPK prog.
Administration Free Programmable Keys 3.8.3 Clear (no feature assigned) The Clear (no feature assigned) function is used as the default placeholder for unallocated program keys. Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys 3.8.5 Repeat Dialing On key press, the call number that has been dialed lastly is dialed again. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys • If On no reply is set, the call will be forwarded when the user has not answered within a specified time span. INFO: The time span can be configured via WBM User pages or via the local phone, but only in case of local call forwarding (Server feature disabled), otherwise No reply delay (seconds) is not offered. In the WBM User pages, this feature is configured via Configuration > Incoming calls > Forwarding > No reply delay (seconds).
Administration Free Programmable Keys 3.8.7 Call Forwarding by Call Type This feature enhances the Call Forwarding (Standard) operation (see Section 3.8.4, “Call Forwarding (Standard)”) by adding support for additional Call Forwarding settings explicitly for External and Internal calls, as well as the existing capability to forward any call, using functional menus that extend the existing Call Forwarding UI.
Administration Free Programmable Keys Administration via WBM (User menu) User > Configuration > Incoming calls > Forwarding Related Topics Related Topics • Free Programmable Keys 3.8.8 Ringer Off Turns off the ring tone. Incoming calls are indicated via LEDs and display only. Use the Key label field to define or change the name (label) of the key.
Administration Free Programmable Keys Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Ringer off Related Topics Related Topics • Free Programmable Keys 3.8.9 Hold The call currently selected or active is put on hold. A held call can be retrieved by pressing the key a second time.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Alternate Related Topics Related Topics • Free Programmable Keys 3.8.11 Blind Call Transfer A call is transferred without consultation, as soon as the phone goes on-hook or the target phone goes off-hook. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key.
Administration Free Programmable Keys Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Transfer Call Related Topics Related Topics • Free Programmable Keys 3.8.13 Deflect a Call On key press, an incoming call is deflected to the specified destination.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Shift Related Topics Related Topics • Free Programmable Keys 3.8.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Headset Related Topics Related Topics • Free Programmable Keys 3.8.17 Do Not Disturb If this feature is activated, incoming calls will not be indicated to the user. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Group pickup Related Topics Related Topics • Free Programmable Keys 3.8.19 Repertory Dial This feature is similar to the selected dialing function, but additionally, special calling functions are possible. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access).
Administration Free Programmable Keys Related Topics Related Topics • Free Programmable Keys 3.8.20 Hunt Group: Send Busy Status Using Feature Toggle This feature is relevant for hunt groups. If the user is a member of a hunt group and wants another member of the hunt group to pick up an incoming call, he can signal Busy status using the Feature toggle function. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access).
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Mobility Related Topics Related Topics • Free Programmable Keys 3.8.22 Directed Pickup This feature enables the user to pick up a call which is ringing at another phone. On pressing the key, a menu opens which requests the call number of the target phone. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Callback Related Topics Related Topics • Free Programmable Keys 3.8.24 Cancel Callbacks With this function, the user can cancel all pending callback requests on the server.
Administration Free Programmable Keys 3.8.25 Pause Callbacks With this function, the user can pause the execution of all pending callback requests. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Related Topics Related Topics • Free Programmable Keys 3.8.27 Consultation When the phone is engaged in an active call, this function opens a dialing menu to make a consultation call. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Call waiting Related Topics Related Topics • Free Programmable Keys 3.8.29 Call Recording Starts or stops call recording (for configuring call recording, see Call Recording). Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
