User Manual
Client Requirements
Supported Windows operating sys-
tems for myPortal Smart, myPortal
for Desktop, Business Attendant,
myAttendant, myAgent, myReports
• Microsoft Windows 8 Basic, Pro and
Enterprise (32/64-bit)
• Microsoft Windows 7 SP1
(32/64-bit)
• Microsoft Windows Vista SP2
(32/64-bit)
• Microsoft Windows XP SP3
(32/64-bit)
The UC Suite client support for
Microsoft Office 2003, Microsoft
Windows XP, and Microsoft Windows
2003 Server ends at the same time
when Microsoft ends its support.
Supported Apple operating systems
for myPortal Smart, myPortal for
Desktop
• Apple Mac OS X
(Lion/10.7)
• Apple Mac OS X
(Mountain Lion/10.8)
• Apple Mac OS X
(Mavericks/10.9)
Microsoft Outlook for
myPortal for Outlook
• Microsoft Office 365
• Microsoft Outlook 2013
(32/64-bit)
• Microsoft Outlook 2010 SP1
(32/64-bit)
• Microsoft Outlook 2007 SP2
(32-bit)
Exchange Server Environments
• Microsoft Office 365
• Microsoft Exchange 2013
• Microsoft Exchange 2010 SP2
Additional Software
• Java 1.6 (32-bit) or later
• Microsoft .NET Framework 3.5 for
Outlook 2007 or later
• Microsoft .NET Framework 4.0 for
Outlook 2010/2013 and myAgent, or
later
Use in Terminal Server Environments
• Microsoft Windows 2012 Server as
Microsoft Terminal Server
• Microsoft Windows 2008 R2 Server
SP1 (64-bit) with Citrix XenApp 6.0
Server
• Microsoft Windows 2008 R2 Server
SP1 (64-bit) as Microsoft Terminal
Server
Mobility Clients
For myPortal to go and myPortal for
Mobile/Tablet, a smartphone/tablet PC
must meet the following requirements:
• Touch screen for comfortable opera-
tion
• Native app / web browser
• Simultaneous use of voice and data
connections is provider-dependent,
but must be possible.
• A 3G data connection (for example,
EDGE, UMTS, HSPDA) is recom-
mended for connection to
OpenScape Business. GPRS data
connections can lead to lengthy load
times of myPortal for Mobile/Tablet
screen pages.
• Depending on user behavior, a data
volume of more than 100 MB per
month can accrue for myPortal to go
and myPortal for Mobile/Tablet. For
this reason, a data flat rate is recom-
mended.
Operating systems and reference de-
vices can be found at:
http://wiki.unify.com
Mobility Solutions
The business world along with the
work processes of enterprises and
their employees have fundamentally
changed. In addition to being at their
office workstation, employees are of-
ten on the road from where they must
also have access to your enterprise
communications. OpenScape Business
gives your enterprise flexible integrat-
ed mobility choices suitable for mobile
communication at all sites. These in-
clude, for instance, integration of
smartphones and tablet PCs, use of
cordless/DECT and WLAN telephones
right up to full integration of home of-
fice employees with continuous access
to your business communications.
Mobility on the Road
Field service employees must increas-
ingly be reachable for your customers
and have access to your business com-
munications.
With myPortal to go / myPortal for Mo-
bile/Tablet your field staff is always
reachable from one number, the office
telephone number (One Number Ser-
vice ) for customers. So they only have
to memorize one number.
Extensive UC functions on the smart-
phone, such as presence, favorite dis-
play, access to the voice box, call jour-
nals, and much more, fully integrate
your field service employees in your
enterprise communications.
Mobility in the Office
Suitable cordfree solutions are avail-
able to give full telephone reachability
on the enterprise site. DECT and
WLAN phones let you adapt mobile
communication to your enterprise re-
quirements. Your employees in the of-
fice, in the production hall, or on the
site of the enterprise are always reach-
able for customers and colleagues.
OpenScape Business Desk Sharing
gives the capability of multiple em-
ployees sharing one phone to save
costs and for employees who are only
occasionally in the office. Every em-
ployee logs on to the phone with a PIN
code when he works in the office, and
then has access to his personal phone
settings.