User Manual

myReports
myReports enables production of sta-
tistics on the utilization of your Con-
tact Center, sorted according to differ-
ent criteria, and provides more than
100 other report templates. Of course,
reports can also be individually pro-
duced and customized.
Attendants and Company
AutoAttendant
Depending on the selected UC solution
(UC Smart or UC Suite), different Atten-
dant clients are available to you (as an
attendant console). Business Attendant
is the attendant client for UC Smart.
The client recommended for UC Suite is
myAttendant. Business Attendant can
also be used for this as an option.
Business Attendant
Business Attendant is the classic atten-
dant console and is ideally integrated
on a PC: waiting calls, active, held, and
parked calls are always in view. Addi-
tionally, it provides information on the
busy state of extensions as well as the
presence state of subscribers. The sta-
tus of subscribers can be changed in
Business Attendant. All functions can
be performed using either the PC key-
board or mouse buttons. The busy
fields for subscribers can be individual-
ly customized for optimization of work-
flows.