User Manual

Interfaces for Integration
in Business Applications
Numerous interfaces and applications
are available for integration with
OpenScape Business in existing IT in-
frastructures and business applica-
tions:
• Application Launcher for an active
interaction with CRM/ERP applica-
tions
• Accounting software for charge
evaluation. The system stores up to
20,000 datasets.
• Directory Services for information
on callers, delivered from internal
and external directories/databases
• Connection of internal presence
management and IM (Instant Mes-
saging) with business partners or so-
cial networks via XMPP
CTI Middleware
• First- and third-party TAPI Service
Provider for call control from CTI or
CRM/ERP applications
Interfaces and Protocols
• CSTA for monitoring and control of
telephones by a wide range of appli-
cations
• SIP for connection to voice-based
applications
• LDAP for connection to external di-
rectories or of external LDAP clients
for delivery of information on call-
ers or quick dialing of contacts
• HTTP and HTTPS for external appli-
cation access to OpenScape Busi-
ness UC functions
• TCP/IP as the basic protocol for all
Ethernet connections
• SQL connector for connecting to
SQL databases to search for contact
details:
Microsoft SQL Server,
mySQL,
PostgreSQL,
Sybase SQL Server
• LDAP connectors for external LDAP
servers such as Active Directory
OpenStage Gate View
OpenStage Gate View brings video im-
agery from cameras onto the display of
an OpenStage telephone, e. g. from
door intercoms or other surveillance
cameras on the enterprise site.
OpenStage Gate View functionality is
fully integrated in OpenScape Busi-
ness. Only IP based cameras and an
OpenStage 60 (IP/HFA) are required.
You can find information on cameras
tested for OpenStage Gate View at:
http://wiki.unify.com
Maintenance and
Administration
Web-based management with numer-
ous intuitively operated wizards are
available for administration of
OpenScape Business. This is also com-
plemented by the capability of admin-
istration with Manager E.
Web-based management lets the ad-
ministrator centrally administer the
detailed settings for user UC clients.
Definable subscriber profiles make it
easier to set up standardized UC pro-
files (same settings in the UC clients),
e. g. for visibility of phone numbers,
call forwarding, or the personal Auto-
Attendant for groups or all users.
The system includes integrated servic-
es management. Self-running test and
diagnostic programs monitor the dif-
ferent system components and enter
occurring events and system messages
in log files. Evaluation can be carried
out locally or over a secured remote
service access. This can be comple-
mented by also reporting important
events to a remote service center.
The remote service platform provided
by Unify permits secured remote access
over the internet. New system software
versions can be loaded automatically
over the internet. This minimizes ser-
vice times and increases solution avail-
ability at the customer.
OpenScape Business
EMC Classes
• Class B (EN 55022) for the interna-
tional market
• Class A (EN 55022) for USA and Can-
ada
OpenScape Business
Demonstration
If you would like to know more, visit
our website or ask your channel part-
ner for a demonstration of OpenScape
Business today.