User Manual

8
Choose the ideal OpenScape Office clients to further improve
efficiency and customer service.
Unified Communications Clients
myPortal for Desktop
• presentsthefullsuiteofOpenScapeOfficeUCfeaturesfromasinglewindowonthe
user’s PC desktop (place, receive, route, log and record phone calls)
• maintainbuddylistsandsendinstantmessages
• managesandshowsthepresenceofallotherusersonthesystem
• integrates directly with the user’s MS Outlook calendar and user directory
myPortal for Outlook
• allofthefunctionalityinmyPortalforDesktopavailableasanMSOutlooktoolbar!
• enablesuserstoaccessalloftheircommunications–voice,conferencing,voicemail,
fax, IM, email, and contacts - directly from within MS Outlook
• users can click to dial any number from any Microsoft application
myPortal for Mobile
• deliversOpenScapeOfficeUCfeaturesontoyourmobileweb-enabledsmartphone
independent of your current location
• managesandshowspresencestatusofcontacts,setconnectioncontrolofyouroffice
extension, and access to directories, favorites, voicemail and journals
• select preferred calling procedure to utilize optimal voice calling rates
myPortal for OpenStage
• deliversOpenScapeOfficeUCpresenceandvisiblevoicemailfeaturestoOpenStage
60/80 desktop phones
• easychangesofOpenScapeOfficepresencestatus
• visually access, query and control personal voicemail-box
Specialized Clients
myAgent
• presentsthefullsuiteofcontactcenterfeaturesfromasingledesktopview(callqueue
information, relevant customer information pop-ups accompany incoming calls,
access customer data and call history)
• allowsforeasyadjustmentofqueuesorcustomerpriorities
• facilitates peer collaboration and call transfer to experts, expediting the resolution
of customer issues
myAttendant
• presence-awareswitchboardapplicationusedbyadministrators,dispatchers
or supervisor
• presents a single, consolidated view of all of the company’s users and their presence
status, making it easy to transfer calls to employees when they are available
Broad Range of Clients