Owner`s manual

TROUBLESHOOTING [60]
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TROUBLESHOOTING
Common Issues
For Terminal Adapter Features
Scenario Check to see if... Then try...
Your UIP160P is
unable to connect to
the Internet.
The PWR LED on the UIP160P is off,
or the power LED on your modem is
off.
1) Checking the power connection to the UIP160P, or your modem.
The WAN LED on the UIP160P is off
and/or the LAN LED on your modem
is off.
Making sure the cable between the UIP160P and your modem is
1) Securely connected to the UIP160P's WAN port.
2) Securely connected to your modem's LAN port
3) Free of any frays, loose connectors, or other visible defects
The UIP160P doesn't have a valid
IP address. (Login to the UIP160P
and check the WAN Status screen.)
1) Making sure the UIP160P is configured for DHCP or PPPoE (if your ISP
uses DHCP or PPPoE).
OR
1) Making sure the first three parts of the UIP160P's IP address match you
ISP's IP address and the fourth part is different
2) Making sure UIP160P's subnet mask exactly matches the subnet mask of
you ISP.
OR
1) Making sure the UIP160P's default gateway address is set to your ISP's IP
address.