User guide

18 Chapter 2: Getting Started
AirMagnet Spectrum XT User Guide
• Free software updates/upgrades (new features and product enhancements) when
available
• Hardware support, repair and replacement for AirMagnet products*
* Must meet terms and conditions as defined in the hardware warranty
• Free access to “AirMagnet Certified Professional” web-based training for certain
AirMagnet products
• MAC Address Reset assistance
Contact Customer Support
• Navigate to http://www.airmagnet.com/my_airmagnet/ and log in to
MyAirMagnet to access the “Exclusive” Gold-member only phone numbers for your
region.
• Submit a support request.
• Send email to [e-mail].
AirWISE Community
From the help menu, users can directly link to the AirWISE Community http://
www.airwisecommunity.com created by AirMagnet for wireless experts. The AirWISE
Community includes discussion forums, blogs and additional resources for the security,
performance and compliance of wireless networks.