User manual

8 General information and troubleshooting
8.1 Troubleshooting communication problems
In case of communication problems you can use the information in this section
to troubleshoot communication problems.
8.1.1 Set/Check scanner communication settings:
Switch on your scanner, verify the scanner is enabled for RS232 serial
communication:
Press MENU , select ‘Xfer Information’ ‘PC Control’ and select 57800 and press
E to store this setting.
8.1.2 Check your cable
The BR330T comes with a special serial cable. Connect the cable directly to
your PC serial port (9 pin male connector). If you use extra cables remove
them and connect your scanner directly to your PC. Also check cable is
properly plugged in the scanner.
8.1.3 Other serial drivers:
If you also use the serial port for programming your PDA/PALM/POCKET PC or
mobile phone (GSM), there may be resident software that constantly polls the
serial ports. Disable any PDA/mobile phone programming software; they may
interfere with the scanner serial communication.
8.1.4 Serial/USB devices:
ARC330 does not support USB devices since the Uniden scanners only use
RS232. Use a serial port connection using a PCMCIA or PCI option card. For
USB support contact the supplier of the converter. If you use a USB converter,
make sure you have the latest driver installed (available from manufacturers
website).
8.1.5 Use the ARC330 Autodetect option:
The ARC330 autodetect option has been well tested. Connect your scanner
using the supplied cable, switch on your scanner and set serial communication
to 57800 (see 8.1.1), and then select autodetect.
8.1.8 Comm error 8018:
Communication error number 8018 will occur when other software is already
controlling the selected comport. This error means that ARC330 can not get
access to the selected comport usually because other software has control over
the comport. Close the other software.
ARC330 Software User Manual 102- 76