User`s guide

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Services?
line—if you have one—is not involved with UniCom at all. With this service,
you can make PC-to-PC calls to only those who are on the UniCom user list.
2) In UniCom Enterprise Voice, all calls are routed exclusively to and from your
computer or mobile devices—bypassing the IU phone switch altogether. This
allows for maximum integration between phone and computer features. In this
mode, you may enable call forwarding or even use Outlook Voice-mail.
For UniCom Enterprise Voice, you must have an IU phone number. If you are interested in
changing your service, contact your department's Telecommunications Coordinator
(See: IU Knowledge Base, “At IU, how do faculty and staff request telephone service in
an office?” http://kb.iu.edu/data/allv.html).
(For more information on what each service can do, see the IU Knowledge Base at
http://kb.iu.edu/data/awxm.html.)
Downloading the Software, Testing the Equipment
Getting the
Software
Anyone with an IU username can download Lync from IUware. Note also that all
UniCom users can use the web client without installing anything. (See the “Using
the Communicator Web Access Interface” section, near the end of this document.)
However, using the installed version of Lync provides more functionality than the
web client alone offers.
To obtain the UniCom software:
1. Browse to http://iuware.iu.edu .
2. Click Communication.
3. Click UniCom Lync Clients.
4. Select either the 32-bit or 64- bit version of Lync; if you are not sure which
to use, contact the UITS Help line at 855-6789 or your LSP.
5. Click the Login button.
6. Log in with your IU username and passphrase.
If you are new to UniCom, you will need to read and agree to the IU
Emergency 911 Acknowledgment Statement before you are able to download
the software. See “Setting Up an Account,” below.
7. Once you have read and agreed to the terms, click the Download button.
You can either save or install directly from the dialog box.
Setting Up an
Account
If you are new to UniCom, before you can use UniCom’s web interface or download
Lync from IUware, you must read and agree to the IU Emergency 911
Acknowledgment Statement (https://accountmgmt.exchange.iu.edu/E911). The
statement simply explains that computer-based phone applications have inherent
limitations when sending automatic location information to utilities such as
emergency 911 services, which may depend on landline information to respond.
If you have an account at IU and have already installed the software, setup and
sign-in on your computer is automatic. Sometimes, when the application is
restarted, you will need to log in manually. As you launch Lync, you should be able
to access most UniCom services.