User`s guide

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Understanding UniCom and Lync
What Is
UniCom?
UniCom (Unified Communications) is a project at Indiana to bring voice, video, and
data together in a unified desktop communication system. UniCom is IU’s
implementation of a suite of Microsoft Lync applications that provides instant
messaging (IM), telephony, e-mail, desktop sharing, audio and video conferencing.
There are two subscription options. This document describes UniCom Enterprise
Voice.
UniCom Enterprise Voice is available on the Bloomington and Indianapolis campuses
of Indiana University. To qualify, you must also have a unique IU phone number and
an IU Exchange e-mail account. Then you must also install Microsoft Lync (see
Downloading the Software, Testing the Equipment). Lync can be installed locally or
may be accessed from a web browser without any installation.
What Is Lync?
Lync is a client that allows you to communicate easily with others in different
locations from your computer's desktop using chat, voice, and video. At IU, the larger
system that drives its functionality is called UniCom. UniCom collects information
about IU affiliates and combines it all into the Lync interface. In modes other than
Basic, UniCom also integrates the phone system with Lync. Thus, with Lync you can
talk with others in many ways: PC-to-PC phone calls; chat, audio, and video
conferences; desktop sharing; and sharing of documents.
Those who subscribe to UniCom Enterprise Voice services can also forward calls,
appoint delegates to manage calls, initiate dial-in conferences, take advantage of a
myriad of voice mail options, and more. See “What Options Are Available for UniCom
Services?” below.
Who Can Use
Lync with
UniCom?
At Indiana University, Lync is available to students, faculty, and staff to use in
conjunction with UniCom services. Those who have UniCom accounts may use
UniCom with certain federated colleges as well. (For more about federated colleges,
see “What is the .edu Federation Registry?” below.)
At IU, Lync can be downloaded from IUware at http://iuware.iu.edu.
What Is the
.edu Federation
Registry?
The OCS .edu Federation Registry is for educational institutions (including Indiana
University) to collaborate with peer organizations that are also OCS federation
partners. This means you may use UniCom’s powerful communication tools to initiate
spontaneous conferences with other people who use AOL, MSN, or belong to several
colleges and universities within the federation.
(To be a federated partner, institutions must register and meet several infrastructure
requirements. To see the list of federated universities and to learn more, see:
https://accountmgmt.exchange.iu.edu/OCSEduRegistry/ .)
What Options
Are Available for
UniCom
There are two UniCom service options at Indiana University.
1) In UniCom Basic, when you make PC-to-PC calls with Lync, your IU phone