User`s guide

22

Directly Calling a
Contact’s Voice
Mailbox
With Lync and UniCom, you can leave a message directly in a contact's voice
mailbox, instead of ringing the contact first.
To access a contact’s voice mailbox from Lync window:
1. In the Contact List, hover the mouse cursor over the Call button
to the right of the contact’s name and information.
2. Click on the drop-down arrow next to the phone icon.
3. Click Voice Mail.
Lync will call the contact's voice mail, allowing you to leave a message.
Team-Calling in UniCom
Forwarding Calls
to a Team or
Group in Lync
You can set up a group of people to answer your incoming calls. This feature may be
useful if you are part of a work group in which any of you can accept incoming calls.
You can configure team-calling to ring you and your team-call group simultaneously,
or you can set a delay so that your calls ring you first and then the rest of the group
after a specified number of seconds. When you set up a team of one or more people
to answer your calls, you become the “team leader” of your calls. As a team leader:
 If your Presence is set to Offline or Do Not Disturb, your calls are routed to
the team;
 If your designated team is unable to answer, your missed call goes to your
voice mail; and
 If contacts with the ‘Friends & Family’ privacy relationship call you, the call
will not be forwarded to the team-call group.
Note: this feature requires that you and all the members of your team-call group are
using UniCom Enterprise Voice.
Configuring Your
Team-Call Group
To configure team calling:
1. In the Lync main window, click the Lync Options button.
The Options environment opens.
2. Select Call Forwarding from the Options menu sidebar.
3. To set up the members of your team-call group, click on the ‘Edit my team-
call group members’ link.