User`s guide

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1. In the Lync Search field, type the e-mail address of the federated contact.
The name appears underneath the search field.
2. Follow directions for sending an instant message or initiating a PC-to-PC call,
in previous sections.
Call Forwarding
Call
Forwarding
Options
Lync 2010 Enterprise Voice offers a range of call forwarding options. To view some of these
options, in the Lync Options window (click on the Options button ), select Call
Forwarding:
You may set Lync call forwarding to three different options: Turn off call forwarding; Forward
my calls to; and Simultaneous Ring.
The ‘Turn off call forwarding’ option restricts all incoming calls to your Lync phone.
Alternatively, if you have all your delegates, team-call group members, and alternate phone
numbers configured, you can use the Call Forwarding shortcut button which appears in
the lower left corner of the Lync window. An action menu opens from which you may choose
any of the configured options with a click.
Forwarding
Calls
When a user selects ‘Forward my calls to,’ Lync will send any incoming calls immediately to
the number selected. When this option is selected, you will have the opportunity to choose:
any of the phone numbers previously saved in your account; Voice Mail; a new phone number;
or the phone of one of your Delegates (see section “Forwarding Calls to Delegates”).
Delegation of
Incoming
Calls
Call delegation is a feature that enables managers, deans, or faculty members to delegate
phone call handling to one or more administrative delegates. When a delegate answers a call,
Lync notifies the owner of the account that the call has been answered, along with the name
of the delegate answering.
Why would you choose to use this feature?
 Your delegate can screen your calls, transferring the calls when appropriate.
 Your delegate can create or join a voice conference on your behalf.
 If you share an Outlook Inbox with a delegate, the delegate can listen to your voice
mail and respond.