User's Manual

Troubleshooting
Base Station
Table 8.1 Base Station troubleshooting
Problem Solution
The PDM does not appear in the Online
View.
Use DoseView or Dose Manager to check
that the PDM’s:
• Battery Status is OK (see section
“Change PDM options” on page 4-7).
• Power Mode is set to ‘On’ (see section
“Change PDM options” on page 4-7).
• Base Station Mode is set to ‘Show’ (see
section “Change PDM options” on page
4-7).
DoseView and Cradle
Table 8.2 DoseView and Cradle troubleshooting
Problem Solution
The PDM does not appear in DoseView Check that the PDM is correctly fitted into
the Cradle
DoseView does not detect the Cradle • Check the USB connection between the
Cradle and the computer.
• Install the Cradle driver manually. All the
driver files are located on the installation
CD in the folder “CradleDriver”. These
files are also copied to the application
installation folder when DoseView is
installed. When Windows detect a
connected Cradle and the dialog about
driver installation is displayed, select to
use the driver files located on the CD or
in the application installation folder.
I have forgotten my password Contact your local administrator, who will
have to re-install the software
8
8.1
8.2
DoseAware Base Station Package Document version 1.2
Troubleshooting
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