Warranty

CLEANER SOLUTIONS INTERNATIONAL, LLC
PRODUCT WARRANTY POLICY
If for whatever reason you are not satisfied with your purchase we offer a 7 day return policy from date
of receipt. Some items are not returnable, please see exceptions below. We recommend that you call us
[phone] and speak with Customer Support before deciding to return or exchange your purchase.
If your product is defective within 15 days of purchase, we will replace/repair your product if it is
determined to be defective. If product is returned all standard return policies apply.
Exceptions: Easy 220, Towels and/or pads. Non-returnable items include filtration or extraction
systems due to the inability to confirm the environment to which the product was used. If a return is
accepted due to certain circumstances, a 25% restocking fee will apply.
We ensure new, direct from factory, sanitary products only. Please contact customer service if you have
any questions prior to the purchase of the above listed products to ensure a proper purchasing decision.
All returns are subject to a restock fee of 15% for expenses paid by purchaser and original outbound
shipping (if paid by purchaser). Items that receive “free shipping” applies only if you keep the product.
All returns must be in “like new” condition, in original packaging, with instructions, paperwork and
accessories. Products or accessories returned in less than reasonable new condition may be subject to
additional charges. We reserves the right to refuse damaged or heavily used equipment with
documentation.
Follow these simple instructions…
After you have spoken to a customer service agent or technician, please simply complete the form
below to request a Return Authorization Number, and we will send you a RMA number and the
appropriate address where to ship your return. No returns will be accepted without our RMA Number.
Once we have received your package we will inspect the contents. If the product is in satisfactory
condition, we will refund the appropriate amount to the credit card you used for your original purchase,
or issue a refund check.
Return Exceptions – No consideration of return/refund will be accepted regardless of circumstance after
14 days of receipt. Repair or replacement according the Manufacturer’s Warranty is the sole remedy
Any products returned without a valid RMA will be refused.
RMA is valid 15 days from receipt for the purchaser to return their product.
Damage in Shipping – Products arriving with damage in shipping, must be reported to the shipper
(retailer) within 5 days of receipt to file appropriate claims with the transporter. All packaging and
contents must accompany the damaged product.
Package Undelivered after 3 attempts by shipping service – All machines are shipped signature
required due to value. Once shipped and if not delivered due to no attempt to receive product costs of
shipping will be incurred by purchaser. Re-delivery or storage fees will be charged to purchaser.