Use and Care Guide

4
PERFORMANCE ASSURANCE WARRANTY
WEAR
Beaulieu Canada guarantees that with proper care and maintenance, the pile of your new Beaulieu Canada
carpet will not wear more than 10% by weight from normal foot traffic during the period specified by the
warranty (see the "Carpet Care and Maintenance" and the "Warranty General Terms, Conditions and
Limitations" sections of this document for details). Wear is defined as abrasive fiber loss and not as a
change in appearance, such as crushing or matting. Wear is determined by pile yarn weight (ounces per
square yard) comparisons using mechanical wear simulator testing Hexapod Drum Tester (ASTM D5252).
The carpet must be installed over a Beaulieu Canada retailer-approved underpad which meets minimum
thickness and density requirements and must have proper, adequate care and maintenance. The Beaulieu
Canada retailer employs professional, experienced installers to ensure that your carpet is installed
properly in your home to maximize carpet performance and life. See the "Warranty General Terms,
Conditions and Limitations" section of this document for the recommended underpad requirements.
EXCLUSIONS
This warranty excludes carpet installed improperly, or installed on stairs, in high-moisture areas,
outdoors, or areas subject to other than ordinary shoe traffic.
TEXTURE RETENTION
Beaulieu Canada carpets are warranted against abnormal loss of surface texture from normal residential
foot traffic and must retain a texture rating of at least 3.0 during the period specified by the warranty. The
texture of any carpet will change over time, this is a normal characteristic, especially in higher traffic areas.
Texture retention is the ability of the carpet tufts to retain their visible shape. The performance is
measured by the degree of bursting, opening or untwisting of the tufts at the carpet surface and is
evaluated on the CRI TM-101 scale from 5.0 (new or no change) to 1.0 (severe change) when tested in
accordance with ASTM D5252 standard test method. The carpet must be installed over Beaulieu Canada
retailer-approved underpad which meets minimum thickness and density requirements and must be
properly maintained. See the "Warranty General Terms, Conditions and Limitations" section for the
recommended underpad requirements.
EXCLUSIONS
This warranty excludes changes in appearance from soiling, from furniture indentation, or from
shading, carpet installed on stairs or in high moisture areas or texture change associated with
normal crushing or matting of the carpet. See the "Normal changes in carpet appearance" section
of this document for more details.
GENERAL CONDITIONS FOR STAIN RESISTANCE WARRANTIES
These general terms apply to the following warranties: Stain Resistance, Stainproof for Life and Household
Pets Stainproof. These different stain resistance warranties are specific to products and their components.
These warranties are not a cleaning contract. The consumer must establish and implement a pre-planned
preventative maintenance program immediately after installation of the carpet as described in the "Care
and Maintenance" section of this document.
If stains are saturated and result in wicking, they will release with additional cleaning. Wicking is defined
as a reappearance of previously cleaned stains due to moisture transfer from liquid remaining in carpet