Beaulieu Canada Carpet Care and Warranty Guide Thank you for choosing a Beaulieu Canada carpet! Your purchase is a long-term decorating investment and this guide includes important information about product care, so you may enjoy your carpet for years to come.
HOMEOWNER OBLIGATIONS To maintain warranty coverage and ensure fast and easy warranty service, the homeowner is responsible for the following: • • • • • • Keep 2 sq. ft. (0.2 m2) of excess unused carpet remnant after installation for testing purposes. Keep and be able to provide the original sales receipt or documentation illustrating proof of purchase and installation date of the carpet. Keep proof of purchase of the underpad that meets specified requirements.
preferred method, using products which are non-cationic and have a pH level less than 10. Non-approved cleaning products or treatments will void the warranty. Thorough vacuuming is highly recommended prior to all hot water extraction. CAUTION No other household cleaners or other ingredients should be used other than those recommended specifically for carpet since they may contain chemicals that could damage your carpet.
A. Blot excess stain or liquid. Apply lukewarm water to a clean, white absorbent towel and blot the stain to moisten the fiber layer only. After one minute of dwell time, blot with white paper towel to transfer the stain. Repeat until no stain is evident on the paper towel. If the stain persists, apply the Cleaning Solution to a clean, white absorbent towel and blot the stain to moisten the fiber layer only. After one minute of dwell time, blot with clean and dry paper towel to transfer the stain.
PERFORMANCE ASSURANCE WARRANTY WEAR Beaulieu Canada guarantees that with proper care and maintenance, the pile of your new Beaulieu Canada carpet will not wear more than 10% by weight from normal foot traffic during the period specified by the warranty (see the "Carpet Care and Maintenance" and the "Warranty General Terms, Conditions and Limitations" sections of this document for details). Wear is defined as abrasive fiber loss and not as a change in appearance, such as crushing or matting.
backing or underpad. Wicking is a normal phenomenon and it is not covered in any Beaulieu Canada warranties. Claims submitted to Beaulieu Canada under these warranties must include a letter and a receipt from a professional carpet cleaner describing the affected portion and the cleaning procedures applied, with a statement that the stain could not be removed. In order to invoke these warranties, proper spot cleaning must have occurred within a reasonable time after a spill occurs.
solution-dyed carpet that has the Stainproof for Life warranty logo identified on its samples or on its product information sheet on the Beaulieu Canada website. STAINPROOF HOUSEHOLD PETS (IDENTIFIED BY LOGO) Beaulieu Canada warrants that the surface pile of any carpet marked with the Stainproof Household Pets logo will resist stains from pet (domestic dog or cat) urine, feces and vomit for the life of the carpet from the original date of installation.
EXCLUSIONS This warranty excludes the effects of willful damage, improper installation and maintenance, and exposure to light equivalent to more than 40 Xenon Fadeometer hours. This warranty only covers fading caused by light. MANUFACTURING DEFECTS Beaulieu Canada guarantees its residential carpeting against latent manufacturing defects during the period specified by the warranty, from the date of original installation in an owner-occupied, single family residence. This limited warranty is not transferable.
EXCLUSIONS • • • • • Cost of floor covering removal, installation (initial or new), freight of returned goods, delivery, underpad, accessories (moldings, baseboards) and any other reinstallation charges of all materials, including, but not limited to, floor covering, walls, plumbing and countertops. Goods sold as second quality, irregular or used. Installation issues. Stocked inventory or product purchased with a discount.
EXCLUSIONS This warranty excludes areas where carpet edges were not properly repaired using a latex seam sealer after being cut by the installation technician prior to seam confection. This warranty only covers delamination resistance property of the carpet backing itself, as distinct from the adhesion of the carpet to the flooring substrate.
WARRANTY GENERAL TERMS, CONDITIONS AND LIMITATIONS In addition to the requirements specified above for each respective warranty, the following general terms and conditions apply to each of the warranties unless otherwise specified. These warranties apply only to carpet installed in owner-occupied residential space where no commercial activity takes place.
If Beaulieu Canada cannot repair your carpet, it will be replaced or you will be reimbursed as described herein. Any repair or replacement under this Performance Assurance Warranty will be made by an authorized dealer with authorization from Beaulieu Canada, and will be limited to the affected portions of the carpet. The Performance Assurance Warranty is in lieu of, and cannot be used in conjunction with, any other express warranties that now, or hereafter, might arise with respect to this product.
PERCENTAGE OF COST REIMBURSEMENT If Beaulieu Canada reimburses you for your product under the terms of these warranties, Beaulieu Canada will credit a percentage of the original purchase price according to the following proration chart and reasonable labor for the removal of the old carpet and the installation cost of the new.
GENERAL WARRANTY EXCLUSIONS The following are regular changes that carpet may undergo with time and use. Unless specifically stated in the warranty of your product, all Beaulieu Canada warranties exclude: Accidents or abnormal use This warranty excludes carpet which has been subjected to abnormal use, conditions or abuse, incidental or consequential damages (including but not limited to, water damage from plumbing, storm, flood, smoke or fire damage).
Filtration system soiling Dust, dirt, pollen, cooking vapors and other airborne pollutants may appear as dark lines along walls, vents and doorways. This is usually due to an imbalanced ventilation system that is incapable of removing the volume of air entering the room. The excess air escapes through gaps between floors, walls and doorways. Professional cleaning may remove discoloration in affected areas, but the condition will usually return unless ventilation problems are corrected.
MINIMUM UNDERPAD REQUIREMENTS Following the minimum underpad requirements will maximize the life of your carpet investment and is part of the terms of this Performance Assurance Warranty. Source: Carpet Cushion Council Class 1 Polyurethane foam Rubber Class 2 Density (lb/ft3) minimum Thickness (inches) minimum Density (lb/ft3) minimum Thickness (inches) minimum Prime 2.2 0.375 Not recommended for Class 2 Grafted Prime 2.7 0.250 2.7 0.250 Densified Prime 2.2 0.313 2.7 0.250 Bonded 5.
FILING A CLAIM In the event of a claim, please notify the retailer. Be prepared to describe the specific problem and to include a copy of your invoice. The retailer will then take the necessary steps to ensure the claim is looked after and contact Beaulieu Canada’s local representative if necessary. If the retailer cannot be reached or an unsatisfactory reply is given, contact Beaulieu Canada’s Help Desk at 1-888-467-5075.
ANNEXE A: CARPET TILES WARRANTY IN COMMERCIAL INSTALLATIONS Beaulieu Canada hereby warrants, solely to the original end use purchaser (hereafter “the Purchaser”), that when used in a commercial contract application, modular carpet tiles distributed by Beaulieu Canada (hereafter “the carpet tiles”) will be free from the following defects during the below stated warranty period: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Visible defects: observed before installation of the carpet tiles; Hidden defects: reported to Beaulieu Canada o
The warranty period starts at the time of ordering of the carpet tiles and is limited to a period of 15 years or for the period the carpet tiles are owned and maintained by the Purchaser, whichever comes first. It extends only to the Purchaser and is not transferable.
Beaulieu Canada will pay the reasonable costs for freight and labor incurred to effect repairs or replacements covered under this warranty. Any costs incurred for the moving of equipment, furnishings, partitions and the like, that were installed over the carpet tiles will be at the Purchaser’s expense. Nor shall Beaulieu Canada obligations include the indirect, incidental or consequential costs arising from the interruption of the use of the spaces affected.
