Use and Care Guide

The warranty period starts at the time of ordering of the carpet tiles and is limited to a period of 15 years

or for the period the carpet tiles are owned and maintained by the Purchaser, whichever comes first. It

extends only to the Purchaser and is not transferable. Presentment of the original invoice for the carpet

tiles, as issued by Beaulieu Canada or its Authorized Dealer, is required to assert any warranty related

claim and should be provided at first request of Beaulieu Canada representative or Dealer.

The use of a premium pressure sensitive adhesive such as Roberts 6300 is required to ensure optimum

results. Failure to abide by the above-mentioned installation instructions will result in this warranty being

null and void. If the Purchaser has any questions or uncertainty with respect to the above-mentioned

installation instructions, the Purchaser should contact the Authorized Dealer or Beaulieu Canada for

clarification prior to installation of the carpet tiles.

The carpet tiles must be installed and maintained in accordance with the installation and cleaning

instructions as published on the Beaulieu Canada website (https://www.beaulieucanada.com). Failure to

abide with above mentioned cleaning instructions will result in the warranty being null and void. If the

Purchaser has any questions or uncertainty with respect to the above-mentioned cleaning instructions,

the Purchaser should contact the Authorized Dealer or Beaulieu Canada for clarification.

This warranty does not cover disfigurement or any damage caused by abnormal use or any damage to the

carpet tiles not arising out of a manufacturing defect in the carpet. This exclusion from warranty coverage

includes but is not limited to:

▪ damage caused by abnormal use, burns, cuts, fading, matting, pills, pulls, odors, soiling, staining

or tears;

▪ damage due to improper installation or due to improper cleaning agents or methods;

▪ edge ravel due to cuts in the carpet tiles for access to floor outlets or trench header ducts;

▪ differential fading due to light exposure, shading, pile crush, dye lot differences or soiling;

▪ improper use of the carpet tiles;

▪ damage due to moisture or alkalinity in the substrate.

▪ Carpet tiles installed on stairs or in areas subject to abnormal foot-traffic use (e.g. golf spikes,

other spiked footwear, ski boots, and the like) are excluded from the warranty.

After discovery of the alleged defect, the Purchaser should notify the dealer and/or Beaulieu Canada sales

representative of its claim within 10 working days detailing the issue. A copy of the original invoice (and

any other documents establishing proof of the Purchaser’s identity and the purchase), as well as a

photograph/sample showing the warranty problem must be included. Beaulieu Canada will designate a

representative to inspect the carpet tiles and evaluate the warranty claim. In case a defect covered under

this warranty is found, the affected area will be repaired to conform to the warranty. If repair is not

commercially practical, Beaulieu Canada may, at its sole option, replace the affected carpet or refund the

purchase price for the affected area less a usage charge equal to 10% of the value of the carpet tiles at the

time of ordering for each year elapsed from the date of ordering, prorated on a per diem basis for partial

years. Replacement carpet will come only from current running-line products comparable to the

warranted product.