Use and Care Guide

Filtration system soiling

Dust, dirt, pollen, cooking vapors and other airborne pollutants may appear as dark lines along walls, vents

and doorways. This is usually due to an imbalanced ventilation system that is incapable of removing the

volume of air entering the room. The excess air escapes through gaps between floors, walls and doorways.

Professional cleaning may remove discoloration in affected areas, but the condition will usually return

unless ventilation problems are corrected. Carpet of any quality will perform the same if subjected to

filtration inefficiencies.

Improper cleaning and care

This warranty excludes damage caused by improper cleaning, maintenance, cleaning materials or

inadequate care. The homeowner is responsible for keeping the professional cleaning receipts.

Improper Installation

This warranty excludes damage caused by improper installation. Examples include, but are not limited to,

wrinkling due to insufficient stretch, or seam peaking due to overstretching material, or loss of tufts due

to improper seam cutting techniques, or seam sealant application prior to seam confection. The carpet

must be installed according to the latest CRI Carpet Installation Standard.

Outdoor carpet

This warranty excludes all carpet that has been installed outdoors or that has been exposed to outdoor

conditions.

Carpet on stairs

This warranty excludes carpet installed on stairs.

Atmospheric conditions or chemical contamination

This warranty excludes discoloration, or color alterations caused by atmospheric conditions or chemical

contamination.

Pooling

This warranty excludes pooling, which is a naturally occurring phenomenon.

Inadequate underpad

This warranty excludes damage to your carpet caused by an inadequate underpad. Underpad is a major

factor affecting the texture retention and performance of the carpet. If the wrong underpad is used, even

the highest quality carpet may fail to meet performance expectations.