Use and Care Guide

GENERAL WARRANTY EXCLUSIONS

The following are regular changes that carpet may undergo with time and use. Unless specifically stated

in the warranty of your product, all Beaulieu Canada warranties exclude:

Accidents or abnormal use

This warranty excludes carpet which has been subjected to abnormal use, conditions or abuse, incidental

or consequential damages (including but not limited to, water damage from plumbing, storm, flood, smoke

or fire damage).

Normal changes in carpet appearance

All carpet will change in appearance over time to some degree due to foot traffic. Carpet in heavy-traffic

areas will exhibit the most change. With age, the tuft tips may gradually lose twist, causing a blooming

effect in the carpet. Regular maintenance and a good quality underpad will limit these changes, which are

normal characteristic of carpet and not considered as manufacturing defects.

Crushing

Crushing is the compression of the carpet yarn tufts due to repeated foot traffic or furniture.

Regular use of a vacuum equipped with a beater-bar or brush unit will help keep the pile’s best

appearance.

Matting

Matting is the physical entanglements of the yarn fibers which cause loss of pile thickness. Many

factors can contribute to matting such as foreign residues agglomerating to the fibers, residue

from spills or improper cleaning, oil from bare feet combined with pivoting or shuffling

movements.

Shading, vacuum cleaner marks and footprints

Cut pile carpet such as Saxony construction will show impressions. This visual effect is a normal

condition, it is the result of light refracting at different angles on the fibers.

Indentations

Furniture and other heavy objects will cause indentations in your carpet. Using furniture casters

will help minimize the indentations marks.

Shedding

Shedding is a normal characteristic of a cut pile carpet using a spun yarn system. Initial shedding

will occur during the first year and subside over time.

Differences in samples

This warranty excludes minor and normal differences between the color or texture of in-store samples

and that of the actual carpet. It is normal that the sample color and texture may slightly differ from the

true color and texture of the actual carpet.

Commercial use

This warranty excludes carpet that has been put to commercial use. Commercial use includes, but is not

limited to, use in a store, office or other place of business.