Use and Care Guide

1
HOMEOWNER OBLIGATIONS
To maintain warranty coverage and ensure fast and easy warranty service, the homeowner is responsible
for the following:
• Keep 2 sq. ft. (0.2 m
2
) of excess unused carpet remnant after installation for testing purposes.
• Keep and be able to provide the original sales receipt or documentation illustrating proof of
purchase and installation date of the carpet.
• Keep proof of purchase of the underpad that meets specified requirements.
• Make sure the carpet is installed according to the latest version of the Carpet and Rug Institute
(hereafter CRI) Carpet Installation Standard.
• Keep the receipts of periodic professional cleaning as proof of maintenance.
• Keep a list of products used to clean the carpet.
CARE AND MAINTENANCE
Proper care and cleaning can make a big difference in retaining the appearance and performance of your
carpet over time. And remember, no carpet is absolutely stain proof. Carpet must be regularly maintained
by following the manufacturer’s recommendations, which typically include:
• Treating spots and stains as soon as they occur;
• Regular vacuuming – weekly in general use areas and more often in high-traffic areas such as
hallways;
• Professional cleaning every 12 – 18 months to remove trapped soil.
A FEW SIMPLE TIPS
1. USE DOORMATS
Place doormats inside and outside entrances to your home to trap soil before it can be tracked in. Be sure
to clean mats weekly to ensure they don’t become soil sources. Avoid latex-backed runners which may
yellow carpet.
2. VACUUM REGULARLY
Regular, thorough vacuuming will remove dust and gritty dirt particles and reduce the abrasion that can
dull and wear carpet fibers. A rotating brush power-head vacuum raises the carpet pile while it removes
the soil. Change the vacuum bag often. To reduce matting, change the direction of vacuuming occasionally.
Attention: Some vacuums have aggressive brushes that may damage the pile surface. Refer to the CRI
website (www.carpet-rug.org) for approved vacuum cleaners and details.
3. CLEAN UP SPILLS IMMEDIATELY
Prompt attention to spots and spills will make removal easier. Always blot the portion being cleaned,
never rub, scrub or brush. If stain persists, use the cleaning method described in the "Suggested Spot
Removal Guide" on next page.
4. SCHEDULE PROFESSIONAL CLEANINGS
Choose a qualified cleaning service, experienced in the latest techniques for advanced generation fibers
and have your carpet professionally cleaned every 12-18 months, keeping all receipts for proof of cleaning.
High-traffic areas and lighter carpet colors may require cleaning more often. Hot water extraction is the