Warranty

TO ALL ORIGINAL PURCHASERS OF THIS PRODUCT
5- YEAR WARRANTY
Zen Hot Tubs warrants the entire spa shell surface against water loss and structural integrity due to defects in the spa for 5 years. For original purchaser
only, warranty is non-transferable:
During the period of five (5) year proration, you will be responsible to pay Zen Hot Tubs a percentage of the purchase price (the price that appears on the
original sales receipt) of the warranty covered item as follows:
Year 1=0% Year 2=25% Year 3=50% Years 4-5=75%
1- YEAR EQUIPMENT WARRANTY
The Original Manufacturers provide limited warranties on the “Topside” Controls, Master Control center, and Pump for 1 year from date of
manufacturing.
1- YEAR PARTS WARRANTY
The Original Manufacturers provide limited warranties on all Plumbing and Fittings, Wiring, Cords, GFCI, Jets, Vinyl Spa Covers, Pillows, and other
non-electrical mechanical parts for 1 year.
90-DAY LABOR WARRANTY
Zen Hot Tubs warrants all the labor involved with manufacturing defects for 90 days from date of purchase. This does not include electrical issues, ozone
systems, issues with air locks or other issues that do not arise from defects in manufacturing.
PERFORMANCE OF WARRANTY
Zen Hot Tubs shall repair or replace (at our option) warranted product if it fails or becomes defective during the warranty period. To obtain service in the
event of a defect covered by this warranty, contact your Zen Hot Tubs dealer as soon as possible and take appropriate precautions to prevent further
damage to your spa. Zen Hot Tubs or a designated service technician will correct the defect subject to the terms in this warranty. In the event that a
replacement or repair is necessary, costs for the removal of the defective spa, shipping costs for the replacement or repaired spa, and delivery and
installation of the replacement or repaired spa will be the responsibility of the spa owner.
EXCEPTIONS TO WARRANTY
1. Any damage caused by negligent misuse, improper installation, improper water chemistry, and/or failure to follow instructions in the
Owners Manual.
2. Cartridge filter elements, light bulbs, foam, insulation, and cover straps.
This warranty is void if the spa has been subject to any alteration, misuse, or abuse. Alteration shall include any component or plumbing change,
electrical conversion, or the addition of any sanitation or water purification device or heating system, which contributes to a component or unit failure or
unsafe operating system. Misuse and abuse shall include use of the spa in an application for which it is not designed. Specifically: Damage caused by
clogged or dirty cartridges, damage/discoloration to the spa surface caused by harsh chemicals or chemical misuse, and damage/discoloration to
the spa surface caused by improper pH balance or other improper water chemistry maintenance. Damage to the spa surface caused by leaving
the spa uncovered or without water, for long periods of time.
Zen Hot Tubs shall not be liable for injury to any person or any claim for damage however it shall arise. All consequential expenses including loss of use,
transportation charges arising out of alleged deficiency of spa are specifically excluded. This warranty gives you specific legal rights, and you may also
have other rights, which vary from state to state. Some states do not allow the exclusion of consequential damages, so the above limitation may not apply
to you.
Zen Hot Tubs 121 S. 39
th
Ave., Suite 2, Phoenix, AZ 85009
TO ALL ORIGINAL PURCHASERS OF ITS PRODUCT
Zen Hot Tubs
121 S. 39
th
Ave. Suite 2 Warranty Registration: Mail this in with a
Phoenix, AZ 85009 copy of your invoice or contract.
Name: _________________________________ Dealer Name:_______________________
Address: _____________________________________City: _____________________
State: ______ Zip: _________ Phone: ____________________
Spa Model & Serial #: ____________________________________ Date of Purchase ___/___/___