Installation Guide

defect.AlthoughCBPorSPImayhavesuggestedthematerialordevelopedthematerialattherequestoftheownerorapplicator,itisthe
responsibilityoftheownertotestanddeterminethesuitabilityofthematerialfortheintendeduseandpurpose,andtheownerassum esall
riskand
liabilitywhatsoeverregardingsuchsuitability.
WarrantyRequirements
TocontactSPI,pleasecall(770)360‐5627orvisitwww.soterrastone.com.
ForCBPTechnicalServicescall800‐272‐8786orvisit
www.custombuildingproducts.com
.AcompleteCBPsystemofproductsmustbeusedincludingsealersandmaintenanceproducts,where
applicableinconjunctionwiththeSOTERRAassemblytoqualifyforthislimitedwarranty.Allinstallationsover5,000squarefeetmustreceive
pre‐approvalbycontactingaCBPArchitecturalConsultant. Weofferpre‐jobinspections,call
800‐272‐8786orvisit
www.custombuildingproducts.com
.Multipleresidenceinstallationsareconsideredasoneinstallation.
ClaimsProcedures
Ifyouwishtomakeaclaimunderthislimitedwarranty,youmustnotifySOTERRA[e-mail]
and/orCBPimmediatelyinwritingat:
CustomBuildingProducts,13001SealBeachBlvd.SealBeach,CA90740‐Attn.TechnicalServiceManager.Includeanyandallinformation
relatedtoanallegeddefectoftheinstallation.Theclaimmustbesubmittedinatimelyfashion,andevaluatedbyCBPbeforeanyrepair
workis
done.CBPreservestherighttophysicallyinspectanyprojectwithaclaimpendingpriortodeterminingvalidityoftheclaim.Proofofpurchase
mayberequired.Foranyclaimthatisnotvalid,CBPwillbepaidreasonablecharges,includingtravelandlabor,associatedwithinvestigationof
such
claim.