Warranty

Green-Power America (GPA) Version 2019-8
1 | P a g e
WARRANTY POLICY-- WATER PUMP
Green-Power America, LLC (GPA)
ONE(1)-YEAR LIMITED WARRANTY
Green-Power America, LLC (GPA) provides One(1)-Year limited factory warranty
once consumers buy the water pump from GPA or any of GPA partners in the
United Sates.
1, Warranty Qualifications
Green-Power America, LLC (GPA) will register this warranty upon receipt of your Warranty Registration
Card / Warranty Registration on Web and a copy of your sales receipt from one of GPA's retail locations
as proof of purchase. GPA strongly recommend consumer keeps the purchasing receipt as a proof.
Please submit your warranty registration and your proof of purchase within ten (10) days of the date of
purchase.
2, Clarification of One(1)-Year Limited Warranty
✓ One(1)-Year Limited Warranty: For household use only, from the original date of purchase, the
warranty is clocked and the parts will be free in the first year.
If the product is used for commercial or industrial purpose, including but not limited to be used in
commercial or industrial site, rental and any other types of income earning, the original One(1)-Year
Warranty will be expired and becomes Thirty(30) days instead, the parts will be free during this
period.
✓ GPA will provide all parts for replacement in whole lifetime of the product, material
cost and transportation cost will apply if it is beyond of warranty period or not
covered by the warranty policy.
3, Repair/Replacement Warranty
GPA warrants to the original purchaser that the mechanical and electrical components will be free of
defects in material for a period of the first One(1) Year for household purpose or the first Thirty (30) days
for commercial and/or industrial use from the date of purchase on the original purchasing receipt.
Transportation charges on product submitted for repair or replacement under this warranty are the sole
responsibility of the purchaser. This warranty only applies to the original purchaser and is not
transferable.
Contact GPA's Service and GPA will troubleshoot any issue via phone (Toll-Free: 888-834-4218) or e-
mail ([e-mail] ). If the issue is not fixed, GPA will, at its option, authorize
evaluation, repair or replacement of the defective part or component at a GPA Service Center. GPA will
provide you with a case number for warranty service. Please keep it for future reference. Repairs or
replacements without prior authorization, or at an unauthorized repair facility, will not be covered by this
warranty.
4, Return Policy and Procedure
✓ Defective Return
For the household user only, if the defective unit can’t be repaired by the authorized repair center and the
unit was purchased within Thirty (30) days, GPA will make a decision, on GPA sole options, either replace
it with an equivalent or return it to GPA and consumer will get refund.
✓ Remorse Return
If consumer wants to return due to mind changing or any other non-quality reason, which is called
Remorse Return, and the unit is in its original packing condition or consumer opened the original
package but never fill the fuel and/or oil into the unit, and the unit can be repacked properly, within Seven
(7) days from the original purchasing date, GPA will provide a Return Goods Authorization number (RGA
#) to the retailer to accept the return. Consumer will pay the return freight and 15% of the retail price