Warranty

Thanks to the value we build our products with, our quality staff can warranty our work up to 5
years in normal outdoor weather conditions and regular maintenance from our customer. That's
why, in every product shipped from us, we attach important care information, this way, we make
sure your furniture simple looks spectacular, just like the first day you receive it.
- Our furniture is guaranteed up to for 5 years against normal weather damage, should a timber
rot and break before the expiration date of the warranty occurs; simply contact one of our
representatives for a replacement. (Subject to evaluation)
- We keep a stock of replacement parts for out-of-warranty situations; these are available at
customer's expense.
- Should a shipment arrives incorrect, we will correct it at no expense from the customer, but in
case of error by our customers (wrong address or product, etc.) every correction will be at
customer's expense *freight company charges applies*.
- In case of shipping damage (not assembly), we will ship a replacement accordingly, after
receiving returned damaged item and proof of shipping damage claim to the carrier. If the
purchase order was through a retail company, the retail company must place a new purchase
order, to replace our mutual customer's order.
- Non Custom made items cancellation policy: we can process a cancellation up to 3 days after the
order is placed, a 15% cancellation fee will be applied. Once this period expires, we do not take
cancellations.
- Custom made items cancellation policy: we can process a cancellation up to 3 days after the
order is placed, a 30% cancellation fee will be applied. Once this period expires, we do not take
cancellations.
- We do not offer refunds for customer’s remorse.
- If you have further questions regarding our guarantees or cancellations policy, please call us
directly at (800) 393 - 4128 or email us and we will assist you within 24 hours.