Warranty Guide

THE NATUREWOOD
®
CA RESIDENTIAL & AGRICULTURAL LIMITED WARRANTY
(“LIMITED WARRANTY”)
WHAT IS COVERED
This Limited Warranty is for wood product pressure treated with NatureWood
®
CA brand alkaline copper
azole compounds sold or labeled as NatureWood
®
CA brand wood product or as covered by this Limited
Warranty (“NatureWood CA Wood Product”). Koppers Performance Chemicals Inc. (“KPC”) will provide
original consumer purchasers or “rst-owners” of NatureWood CA Wood Product that “structurally
fails” either, in KPC’s sole discretion, replacement NatureWood CA Wood Product (NatureWood CA Wood
Product only) for the NatureWood CA Wood Product that “structurally fails” or a refund of the monetary
equivalent of the NatureWood CA Wood Product that “structurally fails” up to the original purchase price.
This Limited Warranty is not transferable from an original consumer purchaser or “rst-owner” to any
subsequent consumer or owner, tenant, or successor of the real property on which NatureWood CA Wood
Product is installed.
“First-owners” means:
• the owner-of-record of the real property on which NatureWood CA Wood Product was installed at the
time the NatureWood CA Wood Product was installed; or,
• if NatureWood CA Wood Product was installed by a builder-contractor-owner in connection with new
construction on real property owned by such builder-contractor-owner, the rst owner-of-record that
acquires such real property from the builder-contractor-owner.
“Structurally fails” means the inability of NatureWood CA Wood Product to perform its intended
function due to fungal decay or termite attack. “Fungal decay” means attack by wood destroying fungi
that disintegrate the wood cell walls, but excludes surface mold, mildew, and/or fungi associated with
the appearance or “weathering” of wood. “Weathering” of wood is not fungal decay of any type.
TO IDENTIFY A NATUREWOOD
®
CA BRAND WOOD PRODUCT, LOOK FOR THE END TAG
OR INK STAMP
It’s easy to identify NatureWood CA Wood Product. Simply look for the end tag or ink stamp on each piece
of NatureWood CA Wood Product. Make sure you receive and retain original end tag(s) for each piece
of NatureWood CA Wood Product, as well as the original purchase receipt(s) from your lumber dealer
or contractor/builder. In the event of a claim, it will be necessary to present this documentation for all
NatureWood CA Wood Product that is claimed to have structurally failed.
WARRANTY CONDITIONS
This Limited Warranty applies only if each of the following conditions are met:
• NatureWood CA Wood Product must be used only in residential or agricultural applications and as
specied on the ink stamp and/or end tag attached to the NatureWood CA Wood Product.
• Specically, “Above Ground” NatureWood CA Wood Product must be used only in “Above Ground”
applications. (“Above Ground” applications are above ground uses of NatureWood CA Wood Product
where the NatureWood CA Wood Product is not in contact with soil, placed on or over soil using
a synthetic barrier or plastic material, subject to frequent wetting or continually exposed to heavy
vegetation, mulch products, ll dirt, or other conditions that could simulate a ground contact
exposure.) “Ground Contact” NatureWood CA Wood Product can be used in either “Above Ground” or
“Ground Contact” applications. “Ground Contact” applications are uses where NatureWood CA Wood
Product is used:
v in contact with the ground, fresh water, or other situations favorable to deterioration;
v above ground, but is difcult to maintain, repair or replace and is critical to the performance and
safety of the entire system/construction (e.g., joists and beams for decks and fresh water docks); or
v above ground but may end up in ground contact or is subject to hazards comparable to ground
contact due to climate, articial or natural processes or construction.
v Examples of “Ground Contact” general use applications include fence posts, deck posts, guardrail
posts, structural lumber, joists and beams for decks and freshwater docks, and timbers located in
regions of low natural potential for wood decay and insect attack.
• “Above Ground” NatureWood CA Wood Product must be treated with NatureWood
®
CA brand alkaline
copper azole compounds to a minimum 0.06 pcf preservative retention level and “Ground Contact”
NatureWood CA Wood Product must be treated with NatureWood
®
CA brand alkaline copper azole
compounds to a minimum 0.15 pcf preservative retention level. NatureWood CA Wood Product must be
treated by a licensed treating facility.
• NatureWood CA Wood Product must be used in accordance with state and local building codes.
• A brush on endcoat wood preservative must be applied at the time of construction on all saw cuts
and drill holes for Douglas-Fir and Hem-Fir treated NatureWood CA Wood Product. Recommended
endcoat wood preservatives include copper naphthenate, oxine copper, or zinc naphthenate products.
Important: Follow the manufacturer’s directions for proper application. This Limited Warranty will not
cover Douglas-Fir and Hem-Fir treated NatureWood CA Wood Product for which there is no evidence
that an endcoat wood preservative was applied in accordance with the manufacturer’s directions at the
time of the initial installation.
WARRANTY EXCLUSIONS
This Limited Warranty does not cover:
• Commercial or industrial structures, wood foundation systems, wood exposed to
salt or brackish water, building poles or building timbers in structural applications,
commercial vineyard stakes, lattice, peeler core landscape timbers, shakes and
shingles, specialty items, such as spindles, ball tops, lattice and railing or any other
products that have been milled after treatment.
• The structural failure of projects or structures containing any NatureWood CA
Wood Product where some or all of the NatureWood CA Wood Product has been used
in contact with untreated or treated material that has been used in an improper
application, or in contact with any older construction with any evidence of decay.
• The structural failure of “Above Ground” NatureWood CA Wood Product used in
contact with the ground, fresh water, or other situations favorable to deterioration;
used above ground but is difcult to maintain, repair or replace and is critical to
the performance and safety of the entire system/construction (e.g., joists and beams
for decks and fresh water docks); or used above ground but may end up in ground
contact or is subject to hazards comparable to ground contact due to climate,
articial or natural processes or construction.
• The structural failure of NatureWood CA Wood Product where the NatureWood CA
Wood Product has been sawn lengthwise (ripped) or surfaced (sanded/planed/etc.).
• The structural failure of NatureWood CA Wood Product caused by the “weathering”
of wood, including but not limited to raised grain, splitting, checking, cupping,
twisting, warping, shrinkage, swelling, or any other physical or aesthetic property
of the wood.
• The corrosion of fasteners, hardware, or any other material(s), including metal
materials used, in conjunction with, or to wrap or encapsulate NatureWood CA
Wood Product, or structural failure resulting from such an occurrence.
• The delamination of NatureWood CA Wood Product including plywood and other
laminated wood products.
• Mold, mildew, or fungal growth on NatureWood CA Wood Product that is aesthetic.
• The structural failure of “Above Ground” NatureWood CA Wood Product when
wetted on a frequent or recurrent basis, such as fresh water docks and walkways,
swimming pools, hot tubs, or by watering systems (e.g., waves or water level
changes, on a fresh water dock or where wind or watering causes frequent wetting);
• The structural failure of “Above Ground” NatureWood CA Wood Product, with the
exception of fence board pickets, when installed less than six inches above ground
(nal grade after landscaping) and supported on permeable building materials
(e.g., treated wood or concrete).
• The structural failure of “Above Ground” NatureWood CA Wood Product used when
there is a reasonable expectation that soil, vegetation, leaf litter or other debris
may build up and remain in contact with the component; or when the construction
itself, other structures or anticipated vegetation growth will not allow air to
circulate underneath the construction and between decking boards.
• The structural failure of “Above Ground” NatureWood CA Wood Product used in
construction that does not allow for water drainage.
• The structural failure of “Above Ground” NatureWood CA Wood Product used in
construction of a greenhouse.
• The structural failure of “Above Ground” NatureWood CA Wood Product used in
tropical climates.
• Damage to NatureWood CA Wood Product other than structural failure.
HOW TO MAKE CLAIMS
To make a claim under this Limited Warranty, within thirty (30) days of discovery of a defect, send
photograph(s) and a description of the structural failure along with the NatureWood CA Wood Product
purchase receipt(s) from your lumber dealer or contractor/builder. In addition, KPC requires an
itemized list of NatureWood CA Wood Product that structurally fails and an end tag from each piece of
such NatureWood CA Wood Product. Send this information to:
Koppers Performance Chemicals Inc.
Attn: Consumer Affairs
P. O. Drawer O
Grifn, Georgia 30224-0249
Subject to the terms, conditions, limitations and exclusions of this Limited Warranty, KPC will,
within sixty (60) days from the date of receipt of notice of your claim, and upon receipt of the
proper documentation, make available to you replacement NatureWood CA Wood Product in
exchange for NatureWood CA Wood Product that structurally failed or, in KPC’s sole discretion,
refund the monetary equivalent of such NatureWood CA Wood Product, up to the original
purchase price. KPC reserves the right to have a representative inspect all NatureWood CA Wood
Product which is claimed to have structurally failed prior to its removal from service. If access for
inspection is denied or should the inspection reveal that in service conditions were modied or
changed prior to inspection, or that the requirements of this Limited Warranty are not met, KPC
shall have no obligation under this Limited Warranty.
LIMITATIONS OF REMEDIES AVAILABLE
By purchase, acceptance, receipt, or use of NatureWood CA Wood Product, the original
consumer purchaser or rst-owner of NatureWood CA Wood Product accepts the terms,
conditions, limitations and exclusions contained in this Limited Warranty.
The only obligation of KPC and the exclusive remedy available under this Limited
Warranty is limited to, in KPC’s sole discretion, providing replacement NatureWood CA
Wood Product (NatureWood CA Wood Product only) for NatureWood CA Wood Product
that structurally fails or refund of the monetary equivalent of such NatureWood CA Wood
Product, up to the original purchase price. KPC is not responsible for any costs associated
with removal or disposal of any NatureWood CA Wood Product or delivery or installation
of the replacement NatureWood CA Wood Product.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, KPC MAKES NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
OR OTHERWISE. IN NO EVENT SHALL KPC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL,
SPECIAL, OR INDIRECT DAMAGES. Some states do not allow limitations on how long
an implied warranty lasts or the exclusion or limitation of incidental or consequential
damages, so these limitations or exclusions may not apply to you. This Limited Warranty
gives you specic legal rights and you may also have other rights that vary from state to
state. To the extent permitted by applicable law, this Limited Warranty is governed by and
construed in accordance with the laws of the State of Georgia.
Subject to the other terms, conditions, limitations and exclusions in this Limited
Warranty, any action for breach of this Limited Warranty must be commenced within one
(1) year after you knew or should have known of the occurrence of the structural failure.
The parties agree that they will resolve their disputes on an individual basis, and that any
claims brought under this Limited Warranty or in connection with the NatureWood CA
Wood Product must be brought in the parties’ individual capacity, and not as a plaintiff
or class member in any purported class, collective, or representative proceeding. The
parties further agree that they shall not participate in any class action (existing or
future) brought by any third party arising under this Limited Warranty or in connection
with the NatureWood CA Wood Product. If this class action waiver is found to be illegal or
unenforceable as to all or some parts of a dispute, then it will not apply to those parts.
KPC’s failure at any time to enforce any of the terms, conditions, limitations or exclusions
stated in this Limited Warranty shall not be construed to be a waiver of such provisions.
This Limited Warranty constitutes the complete and exclusive agreement between you
and KPC with respect to the subject matter contained in this Limited Warranty and
supersedes any and all prior oral or written agreements or representations. Any and all
representations, promises, warranties or statements by KPC or its agents that differ in
any manner from the terms of this Limited Warranty are of no force or effect unless in
writing, signed by a duly authorized ofcer of KPC.
Invalidity or unenforceability of any provision of this Limited Warranty shall not affect
the validity or enforceability of any other provision, all of which shall remain in full force
and effect.
This Limited Warranty is valid only for NatureWood CA Wood Product used in the
continental United States, Alaska and Hawaii
.
This Limited Warranty applies to NatureWood CA Wood Product purchased after
September 1, 2016, unless superseded. For more information call 800-585-5161, or
visit www.kopperspc.com