Use and Care Manual

Rev. V01.2020
Warranty coverage does not extend to glass parts, drip tray, upper tray, baskets, skewers, battery,
scratches, dents, chips, crazing, fading, changes in appearances of accessories components and
non-structural blemishes that do not affect the performance or structural integrity of the
BRAZILIAN FLAME.
ALL WARRANTIES are null & void if grills are put into commercial or community use such as by
hotels, condominium associations, apartment committees, etc
BRAZILIAN FLAME AND RELATED BRAZILIAN FLAME PRODUCTS PURCHASED FROM
UNAUTHORIZED RESELLERS, UNAUTHORIZED THIRD PARTIES OR THROUGH
UNAUTHORIZED RETAIL CHANNELS SUCH AS DISCOUNT CLUBS AND DISCOUNT CHAIN
STORES ARE NOT COVERED UNDER THE BRAZILIAN FLAME WARRANTY.
Please note: When a consumer purchases from an unauthorized source or reseller, even one
operating as an apparently legitimate business offering products in unopened boxes with blank
warranty cards, they are buying, by legal definition, used or re-sold products. When a consumer
buys from an unauthorized reseller or retailer, or from an unauthorized online reseller, they are at
risk of buying re-sold items without manufacturer’s warranties regardless of any statements or
claims made by the seller. This is the published policy of many brands and companies, not just
BRAZILIAN FLAME.
4. DATE OF COVERAGE: The Warranty coverage begins when a rotisserie grill is
purchased and is registered at brazilanflame.com by the original purchaser or owner as required
under this Warranty. If you are unable to register your rotisserie grill at the website, a form to
complete can provide by email from BRAZILIAN FLAME. Please contact [e-mail]
and request the form to fill out.
5. COVERAGE UNDER THE WARRANTY: Original BRAZILIAN FLAME components that
are found to have defects in materials or workmanship, and that are covered under a valid and
registered Warranty, will be replaced or repaired at the sole discretion of BRAZILIAN FLAME at
no cost for the warranted item or component, subject to the terms and conditions of this Warranty.
Any Warranty claim must include an accurate description of the problem or visual evidence of the
defective part.
6. WARRANTY CLAIM PROCEDURE: A valid proof of purchase receipt will be required to
make a Warranty claim. For Warranty support, contact [e-mail] which the item
was purchased, if the rotisserie grill was purchased within the United States.
If you must return the product for reasons of malfunction within the one-year warranty period, the
following action and steps are required:
1. The product must be clean and packaged securely to protect from damage or breakage
in shipment.
2. Submit a Return Authorization request from [e-mail]. You will be issued
a Return Authorization Number (RA#) along with return instructions.
3. Clearly label the package with your RA#. Ship prepaid to Brazilian Flame by your preferred
carrier.
7. INFORMATION REQUIRED FOR CLAIM: A Valid Proof of Purchase is required. A
purchase receipt showing date of purchase and name which the rotisserie grill or other
BRAZILIAN FLAME product was purchased must be provided with any Warranty claim. For
Warranty purposes, an original purchaser is the person whose name appears on the purchase