Installation Guide

5. Troubleshooting
I’ve Installed my Ring, but it Won’t Turn On
Install the Pro Power Kit
If you have not yet installed the included Pro Power Kit on your
internal bell, your Ring Video Doorbell Pro will not function correctly.
For more information, see section 1. Installing the Pro Power Kit.
Let it Charge
Ring Video Doorbell Pro contains a power cell which may need to
charge before the first use. If you complete the install process and
your Ring Doorbell does not appear to function, give it up to 30
minutes to charge and then try again.
The internal power cell is only for memory protection in the
event of a power outage. Your Ring Doorbell requires AC
power to function.
Voltage Too Low
Ring Video Doorbell Pro is designed to work with the majority of
standard doorbell systems in the USA, so it expects to receive at least
16 volts of AC power. If your doorbell system runs at a lower voltage
(or runs on DC, rather than AC), your Ring Doorbell will not function.
In this case, you’ll need to have an electrician install a new transformer
to bring the output up to 16 volts.
5. Troubleshooting