Installation Guide

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• GLASS“SOOT’S”UPATAVERYFASTRATE
• FLAMEISLAZY,DARK,ANDHASBLACKTIPS
• AFTERSTOVEHASBEENONFORAWHILE,THEBURNPOTOVERFILLS
Possible Causes: Possible Remedies:
1. Stove or vent pipe is dirty, which
restricts airow through the burnpot.
Follow all cleaning procedure in the maintenance section of the
owner’s manual.
2. Vent pipe installed improperly. Check to make sure the vent pipe has been installed according
to the criteria in the owner’s manual.
3. Air damper is set too far in (closed) for a higher setting. Pull the damper knob farther out away from the side of the stove
and try to burn the unit again.
4. Burnpot holes are blocked. Remove the burnpot and thoroughly clean it.
5. Air damper is broken. Visually inspect the damper assembly. Make sure the damper
plate is attached to the damper rod. When the damper rod is
moved the plate should move with it.
6. Blockage in air intake pipe. Visually inspect the air intake pipe that leads into the burnpot for
foreign material.
7. Circuit board malfunction. Time the fuel feed light at each setting (after the stove has
completed the startup cycle). Make sure the times match the
auger timing chart. If the auger motor runs constantly, the board
is bad.
8. Combustion blower is not spinning fast enough. Test the RPM on the blower after the blades have been cleaned.
The RPM should be approximately 3000 RPM.
9. Bad Pellets
(Applies to GLASS “SOOT’S” UP AT A VERY FAST
RATE Only)
The brand of pellets or the batch of pellets that are being used
may be of poor quality. If possible, try a different brand of pellets.
You might also want to try a brand that is made from a different
type of wood (softwood vs. hardwood). Different woods have
different characteristics when being burned.
10. The trim setting on the low feed rate is to low
(Applies to GLASS “SOOT’S” UP AT A VERY FAST
RATE Only)
Use the “Reset Trim” button to increase the low feed rate setting.
If the 1 & 3 are on, the stove is currently on the lowest setting. If
only the 1 light is on, the stove is in the default (medium) setting.
If the 1 & 4 lights are on, the stove is in the high trim setting for
the low feed rate. If the stove is being burned on one of the two
lower settings, advance to the next trim setting and try burning
the stove.
TROUBLESHOOTING GUIDE
DIGITAL CIRCUIT BOARD TIMING RATES
Heat Level Setting YourFurnace
1 & 3 1.4 seconds
1 2 seconds
1 & 4 2.5 seconds
2 4 seconds
3 7 seconds
4
9 seconds
Total Cycle Time
14.5 seconds
SMOKE SMELL OR SOOT BUILD-UP
Because it is a wood-burning device, your stove may emit a faint wood-burning odor. If this increases beyond normal, or if you notice
any soot build-up on walls or furniture, check your exhaust system carefully for leaks. All joints should be properly sealed. Also clean
your stove, following instructions in “MAINTENANCE”. If problem persists, contact your dealer.