Warranty

WARRANTY CLAIMS
1. All claims requested that are still under warranty must be presented to your factory-authorized Alpine Furniture, Inc.
retailer, along with dated proof of purchase. The dealer will then contact Alpine Furniture, Inc. for repair,
replacement or exchange. Such remedy will be fulfilled as quickly as is practical.
2. In order to determine if a defect or damage exists and how to best resolve the claim, a clear photo of the issue is
required along with the item number, invoice or confirmation number, reason for claim and photo of Alpine
Furniture, Inc.’s QC label and production/SKU label. Additional information may also be required to resolve the
claim.
3. Also take a photo of the complete piece showing where the issue is located on the piece.
4. Include a photo of the label located on the item so we can address the issue correctly and improve quality.
5. Dealer or customer has 30 days to file a claim once issue is known. Alpine Furniture, Inc. has the right to deny any
claim that is not timely made or does not comply with this policy. Once the claim has been received and final
documentation is requested to resolve claim, dealer or consumer has 30 days to comply or claim will be closed
and/or denied.
6. Claims must be made through the factory-authorized retailer from which the purchase was originally made.
7. All claims must be approved by Alpine Furniture, Inc.’s claims department before credit can be issued or repairs
made. Alpine Furniture, Inc. will first attempt to repair the product promptly, and in no event later than 30 days after
receipt of Customer’s accepted claim. Customer is entitled to a refund only if the product cannot be repaired to
reasonable satisfaction.
8. Retailer and consumer are responsible for inspecting and notating any carton damage upon delivery receipt as well
as obtaining photos of the damaged cartons.
9. Retailers are responsible for inspecting the merchandise for any defects or damages before delivering to a
consumer’s home.
10. If the above information is not received the claim will be denied.
11. Claims are limited to repair or refund of the cost of the product only. As noted, Alpine Furniture, Inc. does not
refund the cost of shipping the product to the customer or returning the product to Alpine Furniture, Inc.
12. IN NO EVENT SHALL ALPINE FURNITURE, INC., AS WELL AS ITS AGENTS AND RESELLERS, BE
LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE
SALE OR USE OF THE PRODUCT. THIS DISCLAIMER APPLIES BOTH DURING AND AFTER THE TERM
OF THE WARRANTY STATED HEREIN.