Use and Care Guide

Installation Instructions T & G Prefinished Engineered Plank
50 Year Residential Warranty
15 Rev.1RH-16HC
● Only approved products for use over Radiant Heat.
● The flooring must be installed below grade, on grade or above grade according to the recommended installation
instructions and adhesives.
● Material and relative humidity in the area of use must be within a normal range of 35%-55%. If this is not
mantained it might compermise the integerty of the flooring.
 Environmental conditions below 35% RH or above 55% RH may result in cupping, delamination of veneer from
core and may become unusable as a floor.
 Problems caused by failure of the homeowner or installer to evaluate the jobsite and jobsite conditions are not
covered.
● This limited warranty applies only where the affected area of the flooring is visible and covers an area greater
than 10% of the room.
● A description of the problem, photographs, and a sample that clearly shows the warranty problem must be
presented to the retailer/distributor for presentation to the manufacturer.
● The covered person must provide valid proof of purchase for material and labor in the form of a sales receipt or
invoice. This must show the date of purchase, original purchase price, and that he/she is the original purchaser
● Manufacturer must receive written notice within 30 days after discovery of any claimed defect or failure covered
under this warranty, but within the time period applicable to the limited warranty.
● Manufacturer reserves the right to have a manufacturer’s designated representative or firm inspect and take
samples of the hardwood floor for analysis.
● Manufacturer must be given 60 days following notice to inspect the product to confirm any failure.
● Inspections of the hardwood floors must be performed in accordance with industry standards from a standing
position with normal lighting and no glare.
● Written notice and all photographs, samples and other documentation should be sent to the distributor/dealer
from which the flooring was originally purchased.
WARRANTY EXCLUSIONS
This limited warranty shall not apply to damage to the hardwood floor or to the finish arising from and specifically
excluding any of the following:
 Natural wood characteristics such as mineral streaks, small knots, grain variations, etc., are normal and natural
characteristics and shall not be construed as defects. No two pieces of wood are the same and color or other
variations will occur. Manufacturer does not guarantee against natural variations, or the normal difference
between color samples or photographs and colors of installed floors. New and/or replacement flooring may not
match samples and/or existing flooring or warrant a color match to other wood products such as stairs, cabinets,
trim, molding, etc.
● Squeaking and cracking of the hardwood by any cause other than mis-manufacturing is not considered a defect.
This includes splitting or cupping resulting from exposure to improper environmental conditions.
● Hollow spots between the flooring and the sub floor.
● Expansion and contraction of the hardwood due to seasonal changes in climate shall not be considered defects.
● Natural color changes due to full or partial exposure to sunlight and weather. Maple, Merbau, Kempas, Pine,
Cherry, and Exotic species such as Brazilian Cherry may darken or yellow due to light exposure over time. This is
a natural occurrence and is not covered by this warranty.
● Indentations, scratches or damage caused by negligence, water, moisture and saturation, insects, insect
infestation after the product has left the factory, animals, pebbles, grit, sand or other abrasives, and high heeled
or spiked shoes, or failure to use pads under rolling chairs or other furniture.
● Failure to follow the manufacturer’s written installation instructions including protecting the floor from sub floor
moisture, storage and handling.
● Failure to follow the manufacturer’s written installation instructions on approved adhesives. Damage caused by
use of water based adhesive over sheet vapor barriers or sound insulation
● Excessive or inadequate humidity in the area. Relative humidity in the area of use must be within a normal range
of 35-55%. If this range is not maintained it may become unusable.