Use and Care Guide

Installation Instructions T & G Prefinished Engineered Plank
50 Year Residential Warranty
14 Rev.1RH-16HC
LIMITED LIFETIME STRUCTURAL INTEGRITY WARRANTY
Manufacturer warrants its products in their original manufactured condition to be free from manufacturing and
workmanship defects including delamination (separation between plies), milling, and grading. (Up to 5% of industry
standard).
These warranties, which begin from the date of purchase, apply only to products used in indoor dry residential
applications either below grade, on grade or above grade and are valid only in North America.
These warranties apply only to the original purchaser and the original residential location where the product is
installed and are not transferable.
Any product designated as “tavern”, “economy”, “cabin grade”, “seconds”, ‘B grade” or “as is” is not covered by any of
these warranties.
Hardwood flooring being a natural product will continue to expand and contract during seasonal and temperate
changes. Product when properly installed may experience slight separation (up to 1/32”) between boards. If minor
separation or seasonal cracks occur, they are not covered by this warranty.
The accepted industry standard is an allowance of up to 5% of the flooring shipped to contain milling, grading,
handling, and occasional finish defects and shall not be considered a structural defect.
Finish wear through is defined as 100% finish removal over a minimum of 5% of the total installation.
Product thought to be defective by the person doing the installation should be returned to your dealer for inspection
and possible replacement PRIOR TO INSTALLATION. Installation implies acceptance. No warranty will be offered
for obvious visual defects or appearance related claims such as grade or color once the products are installed.
IF THE ENGINEERED FLOORING SHOULD FAIL TO MEET THE TERMS OF THE WARRANTY,
MANUFACTURER, AT ITS OPTION, WILL EITHER:
● Supply replacement product or parts to repair, refinish, or replace the defective product at the manufacturer’s
option.
● Refund up to the full purchase price of the defective products.
THIS WARRANTY IS EXCLUSIVE. It covers the repair or replacement of defective materials only and does not cover
labor costs
unless professionally installed by a certified flooring installer. Installation of the replacement products will
be at the original purchaser’s expense. If professionally installed, the manufacturer will pay the reasonable labor
costs to perform the replacement or repair during the first five (5) years from the date of the original purchase. Any
and all labor costs must be pre-approved by the manufacturer. In the event that the style installed in the home is no
longer available, the manufacturer will replace the affected floor with another style of equal value. Under no
circumstance will the value of a warranty claim exceed the original purchase price of the product.
THE ABOVE DESCRIBED REMEDY IS THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR
CLAIM UNDER THIS LIMITED WARRANTY.
CONDITIONS
Manufacturer will honor claims under this warranty only if all of the following conditions are satisfied:
● At all times between purchase and installation the flooring must be properly stored according to installation
instructions.
● Interior residential construction only.