User manual

4
TROUBLESHOOTING
Please refer to the following troubleshooting scenarios if you experience difficulty recording
your music.
PROBLEM CAUSE SOLUTION
USB device not powered. Please make sure that the USB device is powered on.
USB device not connected
to the computer.
Make sure the USB device is connected to a working USB
port on your computer. If already connected, try
reconnecting the device and restarting the software.
I am not hearing any audio
when I am recording and I
do not see the audio meters
moving.
Bad USB cable or bad USB
port.
Try using a different USB cable. Also, try connecting the
USB device to a different USB port on your computer.
Audio output not set
correctly.
Make sure that your computer’s soundcard is selected as
your playback device.
In Windows, go to Start  Settings  Control Panel 
Sounds and Audio Devices (on Windows XP) or Start 
Settings  Control Panel  Sound (on Windows Vista)
and make sure that your computer’s audio card is selected
as the Sound Playback device under the Audio tab.
Computer speakers are
muted.
Turn up the volume on your computer speakers.
The music is playing and I
see the audio meters
moving but I am not hearing
any audio.
Computer speakers are not
connected.
If using external speakers, make sure that they are
connected to your computer’s soundcard.
Cartridge connection is not
secure.
If using a USB turntable, cartridge must be securely
connected to the tonearm whenever you are using the
turntable.
Vinyl record is dirty or
scratched.
If transferring vinyl, try dusting off and gently wiping the
surface of the record before playing it.
I am experiencing poor
sound quality.
Other software applications
are interfering with EZ
Vinyl/Tape/AudioConverter.
Close all applications, restart the computer and only run EZ
Vinyl/Tape/Audio Converter while recording.
The recording sounds loud
and distorted.
The USB device Gain level
is too high.
If your USB device is equipped with a Gain knob, turn it
down.
The recording is barely
audible.
The USB device Gain level
is too low.
If your USB device is equipped with a Gain knob, turn it up.
I cannot hear my recordings
once I have transferred
them and try to play them on
my computer.
While the USB device is
connected, I cannot listen to
any music from my
computer.
Computer audio output not
set correctly.
Make sure that your computer’s soundcard is selected as
your playback device.
In Windows, go to Start  Settings  Control Panel 
Sounds and Audio Devices (on Windows XP) or Start 
Settings  Control Panel  Sound (on Windows Vista)
and make sure that your computer’s audio card is selected
as the Sound Playback device under the Audio tab.
Please note: Depending on your computer, the playback
device will be different but should not say “USB Audio
Codec”.
On Windows Vista, my
recordings are mono instead
of stereo.
Recording input properties
in Vista not set to “stereo”.
In Vista, you may need to manually specify “stereo” for the
recording input.
Go to Start  Control Panel  Sound (in Classic View).
Then, click on the Recording tab and highlight the
Microphone input (USB Audio Codec). Click on
Properties to bring up the input settings. Next, click on the
Advanced tab and select “2 channel, 16 bit, 44100 Hz (CD
quality)” in the Default Format pull-down menu. Lastly,
click Apply to accept the settings.