User guide

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Florida Telecommunications Relay, Inc.
Page 2 of 3
New Clients
Hard
of Hearing
Deaf
Speech
Impaired
Dual Sensory
Totals
New
Equipment
VCPH
ARS
VRS
2003/2004
32,054
4 26
409
84
32,973
M
2003/2004
52,511
12,363
1,681
2004/2005
38,613
327
277
79
39,296
FY
2004/2005
61,825
9,778
1,886
Inception
326,818
12,067
2,518
781
342,184
From
Inception
420,630
150,750
24,952
Myrtle Hoffman, DPC I1
Phone Number: 888-292-1950 Ext. 234
Email: mhoffmanQftri.org
Tina Mauldin, DPC I1
Phone Number: 888-292-1950 Ext. 228
Email: [e-mail]
Amelia Mauldin, EDP Manager
Phone Number: 888-292-1950 Ext. 226
Email: [e-mail]
Clare Tucker, DPC I
Phone Number: 888-292-1950 Ext. 222
Email: [e-mail]
I
TTY 1,237 898 17,599
Others 1,708 1,810 16,310 Outreach
Totab 69,500 76,197 630,241
FTRI CUSTOMER SERVICE
Fran Burns, Outreach Specialist
Phone Number: 850-656-1655 / IT
Email: [e-mail]
Cassandra Cort, Outreach Secretary
Phone Number: 888-292-1950 Ext. 232
Email: [e-mail]
Phone Number:
888-292-1950 Ext. 233
Email: jgrayQftri.org
FTRI is committed to making sure all clients
receive excellent service. If you have a concern or
comment about any service you receive from
FTRI
or any of its affiliations, please call the (central
office at 1-800-222-3448 (Voice) or 1-888-447-
5620
(TTY), Monday - Friday, 8:30 a.m. - 5:OO
p.m. You can write to us at:
Jon Gray, Outreach Manager
Florida Telecommunications Relay, Inc.
1820 East Park Avenue
Suite
101
Tallahassee, FL 32301
We will be happy to assist you.
Florida Public Service Commission
The FPSC regulates Florida's utilities and is
responsible for overseeing TASA. If you have a
problem or question, you can call or write the
FPSC for assistance.
To Cali the FPSC, dial 1-800-342-3552 (Voice),
menu only.
TlY users must call through Florida
Relay (7-1-1) and call the 800 number mentioned
above. Once the menu starts, ask the relay
operator
(OPR) to press the number 2. Then wait
for a person to answer your call to start your
http://ftri .org/AboutFTRI/index.cfin?hseaction=AboutFTRl
5/22/2006