Specifications

In the United States, each state offers a Telecommunications Relay

Service (TRS). This service allows you to call people who do not

have a TTY.

When you call a Relay service, a Communications Assistant (CA)

answers and dials the number that you want to call. The CA acts as

an interpreter between you, the TTY user, and the other person, the

telephone user. After dialing the telephone number, the CA tells

the person who answered the telephone that this call is a Relay call.

During a Relay call, you type your conversation and the CA reads it

aloud to the telephone user. Then, the CA types the telephone user’s

response for you to read on the EZcom Pro display screen.

Voice Carry Over (VCO) and Hearing Carry Over (HCO) calls can

also be made through your Relay service. When you use Relay, you

are in direct contact with the telephone user and the CA relays the

text part of your conversation between you and the other person. See

Advanced Calling on page 47 for more information about VCO or

HCO calling.

By law, CAs must handle your call in the strictest confidence

and with the greatest accuracy and sensitivity.

Your state’s Relay service number can be found in the phone book.

RELAY CALLING • 41

CHAPTER

RELAY CALLING