USING YOUR EZcom PRO TTY ™ 305–006603
Acknowledgement In 1963, Dr. Robert H.Weitbrecht, an American physicist who was deaf, developed an acoustic coupler that could send and receive teletypewriter signals over the telephone lines. His invention, the Weitbrecht Modem, enabled people who are deaf to use the telephone for the first time. While modern technology now makes it possible to build advanced microcomDr. Robert H.
CONTENTS CHAPTER 1 CHAPTER 2 CHAPTER 3 Important safety instructions Introduction Overview of the EZcom Pro™ Getting Started Plugging in the telephone line Installing the batteries Setting up the EZcom Pro Setting up the EZcom Pro with a telephone Setting up the EZcom Pro with the Phone Stand Using a signaler Using the display backlight About the Esc key Using Tone or Pulse dialing About Turbo Code® Using the interrupt feature About Auto ID™ (Sending ID) TTY Calling TTY etiquette Signal light and call
CHAPTER 4 CHAPTER 5 Relay Calling Saving your Relay number Making a Relay call Advanced Calling Using Voice Carry Over (VCO) Making a VCO call through Relay About direct VCO Using Hearing Carry Over (HCO) Troubleshooting Resetting the EZcom Pro Repair Specifications Index TTY conversation etiquette 2 • CONTENTS p. 41 42 44 p. 47 47 48 49 50 p. 52 53 54 p. 55 p.
Important Safety Instructions General safety When using your EZcom Pro, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the EZcom Pro. 3. Unplug the EZcom Pro from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
INTRODUCTION Welcome to the EZcom Pro™ TTY from Ultratec. The EZcom Pro is a direct connect TTY that can be installed by itself or can share a line with a telephone and a signaler. The EZcom Pro makes TTY and Relay calling easy by providing the following features: Turbo Code® communication protocol transmits and receives typed characters to other Turbo Code TTYs as fast as you type. Turbo Code also allows you to interrupt the other person while he or she is typing.
Overview of the EZcom Pro On/Off key Relay Dial key Display VCO message key Greeting message key Dial key Enter key Menu key Escape key Power jack Battery compartment RJ11 jack Telephone line jack INTRODUCTION • 5
6 • INTRODUCTION
CHAPTER 1 GETTING STARTED The EZcom Pro™ is easy to install. Simply insert four AA alkaline batteries, plug in the AC adapter, and connect a telephone line. The box includes the following items: • EZcom Pro TTY • Telephone cord • Warranty/Registration card • Four (4) AA alkaline batteries • Instruction manual • AC adapter For your convenience, an optional Phone Stand is available for storing your EZcom Pro. You may set a telephone on top of the Phone Stand to save counter space.
Plugging in the telephone line The EZcom Pro uses a standard analog telephone line with either tone or pulse dialing. This type of line is commonly used in households. If you plan to use the EZcom Pro in an office that has a digital telephone system, a digital-to-analog converter must be used to allow the EZcom Pro to work. Contact your telephone company to ensure that your digital telephone system will support an analog line or the use of a digital-to-analog converter.
2. Install four AA alkaline batteries. Make sure that the + and – symbols are properly in line. Replace the door when you are finished. The batteries save any settings or messages when you are not using the AC adapter. Setting up the EZcom Pro The EZcom Pro may be installed either by itself or with a telephone. These steps explain how to install the EZcom Pro by itself. 1. Connect one end of a telephone line to the jack marked with the symbol and the other end to a telephone wall outlet. 2.
Setting up the EZcom Pro with a telephone The EZcom Pro can share a line with a telephone. These steps explain how to install the EZcom Pro with a telephone. 1. Connect one end of a telephone line to the jack marked with the symbol and the other end to a telephone wall outlet. Connect one end of a second telephone line to the jack marked with the symbol and the other end to a telephone. 2. Plug the AC adapter cord into the TTY and then plug the AC adapter into a wall outlet.
Setting up the EZcom Pro with the Phone Stand The optional Phone Stand allows you to store the EZcom Pro when you are not using it. Save counter space by setting the telephone on top of the Phone Stand. These steps explain how to install the EZcom Pro with a telephone and the Phone Stand. 1. Connect one end of a telephone line to the jack marked with the symbol and the other end to a telephone wall outlet.
3. Set the EZcom Pro on the Phone Stand base and measure enough telephone line and AC adapter cord so that the EZcom Pro can easily slide out. Use the indented loop at the back of the Phone Stand base to measure the telephone lines and the AC adapter cord. 4. Place the Phone Stand top over the EZcom Pro and the base. 5. Place the telephone on top of the Phone Stand to save counter space. You can begin making TTY calls by pulling out the EZcom Pro from the Phone Stand.
Using a signaler To use a signaler with the EZcom Pro, plug the signaler’s telephone connector into the jack marked with the symbol. If you are using that jack for a telephone, plug the signaler into an unused telephone wall jack extension. For homes or offices that have one telephone wall jack, use a Y-jack (also called a duplex jack). The Y-jack allows you to plug both the EZcom Pro and signaler into the same wall jack. Y-jacks are available at any store that sells telephone equipment.
Using the display backlight The backlight helps you see messages when lighting is poor. When the backlight is turned on, it comes on whenever you use the EZcom Pro. The backlight turns off when you press the On/Off key after a TTY call. It will also turn itself off after a few moments if no other key is pressed. When the backlight is turned off, it stays off all the time until you turn it on again. The following steps explain how to turn the backlight on or off, depending on its current status. 1.
4. Press the Backlight. key to select 5. Press the or key to move the the brackets to either On or Off. 6. Press the key to turn the backlight on or off. Press the Esc key when you are finished. Hot key tip: You may also turn the backlight on or off by using its hot key: Menu + L .
About the Esc key When using the menu procedures to change EZcom Pro directory information or feature settings, the Esc key, when pressed, will end the procedure and return the TTY to the ready screen or the conversation screen. If you press the Esc key before completing a menu procedure, any newly typed information or changed feature setting will not be saved. However, any older information or feature setting will remain in the EZcom Pro memory.
uses Turbo Code when you connect with another Turbo Code TTY. Turbo Code also allows you to use the special “shift” characters on the top row of your TTY keyboard (example: @ # % ^ & * _ <>). If your call is connected in Baudot, these characters cannot be received or printed at the other end of the line. This is yet another example of why Turbo Code is better for TTY communication than Baudot—especially in the day of sharing your email address.
Using the interrupt feature You can interrupt the other person while he or she is typing. To interrupt, hold down the Shift key and press the I key. You will see **INTERRUPT REQUEST** on your display screen. The other person will see <**INTERRUPT**> on his or her display screen. The other person can either stop typing and let you type or ignore your interruption request and continue.
About Auto ID™ (Sending ID) Auto ID alerts a hearing person that you are using a TTY by sending several audible tones over the telephone line every few seconds. Auto ID automatically turns on after you dial a number and stays on until you start a TTY conversation. Auto ID helps emergency services, such as 911, detect that you are using a TTY. You will see SENDING ID on the display every time the EZcom Pro uses Auto ID. Auto ID is not the same as Caller ID (a service offered by your telephone company).
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CHAPTER 2 TTY CALLING The EZcom Pro is a direct connect TTY. Direct connect means that you connect the EZcom Pro directly to the telephone line; you do not need a separate telephone to make a TTY call. A TTY call requires two TTYs: one calling and one answering. During a TTY call, one person types and the other person reads what is being typed. The callers take turns typing and reading. The EZcom Pro can also be used to make TTY calls through Relay, see Relay Calling on page 41 for more information.
TTY etiquette During a TTY call, there are four commonly used abbreviations that you and the other person can type to help your conversation along: GA, Q, SK, and GA or SK. GA means “go ahead.” Type GA or press the GA key when you want the other person to begin typing. When you see GA on the display, it is your turn to type. Q means “question.” Some people prefer to type Q instead of a question mark because it saves time and is easier to type. SK means “stop keying.
Signal light and call progress The signal light and display screen show you what is happening on the telephone line. After you dial a telephone number, you will see the signal light (upper left corner), the telephone number that you dialed and either *** RING *** or *** BUSY *** on the display screen: When the signal light... Stays on Slowly blinks Quickly blinks Flickers you have a dial tone. the other telephone is ringing. the other telephone is busy. the other person answered with voice.
Making a TTY call 1. Press the Dial key. 2. Dial the telephone number using the number keys. Or, type the person’s name. See Adding a name to the directory on page 34 for more information. 3. If you dial the wrong number, hang up and start again. The EZcom Pro will dial the telephone number. Watch the display for call progress. 4. When you see an answer on the display, type a greeting and begin your conversation.
5. Press and hold the On/Off key to hang up when your conversation is finished. Answering a TTY call You will know that someone is calling when the signaler blinks (if one is installed) and the telephone rings if it is sharing the line with the EZcom Pro. 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the Greeting key to send the greeting message. Or, type your own greeting message.
3. Continue with your conversation. 4. Press and hold the On/Off key to hang up when your conversation is finished. Reading the conversation memory A conversation is everything typed during a TTY call. Conversations are automatically saved in the EZcom Pro conversation memory, which holds about 5000 typed characters. When the memory fills up, the EZcom Pro erases the oldest conversations to make room for the newer ones. 1. Press the On/Off key to turn on the EZcom Pro.
2. Press the key to read back through the memory. 3. Press the key to read forward through the memory. 4. Press the Esc key to return to the end of the conversation memory when you are finished. Note: You can review conversations any time you are not receiving text, even during a conversation.
Clearing the conversation memory If you do not want to save a conversation in memory, you may clear the conversation memory. Clearing the conversation memory erases all conversations. Your directory, greeting message, and Relay number information are not cleared. To clear the conversation memory, do the following: 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the Menu key and press the key to scroll to Clear Conversation. 3. Press the key to select Clear Conversation.
Using the greeting message Your EZcom Pro has a greeting message saved in memory that says, “Hello ga.” When you answer a call, turn on the EZcom Pro and press the Greeting key to answer your call. You will see Hello ga on the EZcom Pro display screen as the message is sent. Personalizing the greeting message You can change the greeting message to say anything you want (up to 240 characters). To change the greeting message, do the following: 1. Press the On/Off key to turn on the EZcom Pro. 2.
4. Make sure that the brackets are around Edit. 5. Press the key. 6. Type the your new greeting message. Use the or key to move the text cursor and the Backspace key to correct any typing errors or to clear a previously saved greeting message. 7. Press the are finished.
Deleting the greeting message You may delete the greeting message. If you delete the greeting message, no message will be sent after you press the Greeting key. To delete the greeting message, do the following: 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the Menu key. 3. Press the key to select Greeting Message. 4. Press the key to move the brackets to Delete and press the key to select Delete. The EZcom Pro will ask if you are sure that you want to delete the greeting message. 5.
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CHAPTER 3 DIRECTORY The directory stores the names and telephone numbers of the people whom you call. After you save a person’s telephone number, the EZcom Pro makes calling by name easy and automatic. The EZcom Pro stores up to 20 directory entries. Directory entries are numbered 1 through 20.
Dialing by name After you have saved names and telephone numbers into the directory, you can make a call by typing the person’s directory name. The EZcom Pro will dial the telephone number for you. To dial by name, do the following: 1. Press the Dial key. 2. Type the person’s directory name or use the or key to scroll through the directory. 3. Press the key to select the directory name. The EZcom Pro dials the person’s telephone number. See Making a TTY call on page 24 for more information.
2. Press the Menu key and then press the key to scroll Dialing Directory. 3. Press the key to select Dialing Directory. 4. Type the person’s name. The name can be up to 14 characters long. 5. Press the key.
6. Type the person’s telephone number using the number keys. Remember to include the area code or the number that gives you an outside line in an office setting. 7. Press the key to save the directory entry. Repeat steps 4-7 to save more directory entries. Press the Esc key when you are finished. Finding a directory entry After you have saved a directory entry, there are two ways to find it before making a call from the dialing screen: • After you press the Dial key, type the person’s entry name.
Editing a name in the directory Editing allows you to change the name or the telephone number of a directory entry. To edit an entry, do the following: 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the Menu key and press the key to scroll to Dialing Directory. 3. Press the key to select Dialing Directory. 4. Type the person’s name or use the or key to scroll through the directory. After you find the name, press the key to select the entry name. 5.
Deleting a name from the directory Deleting a directory entry removes the name and the telephone number from the EZcom Pro memory. To delete an entry, do the following: 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the Menu key and press the key to scroll to Dialing Directory. 3. Press the key to select Dialing Directory. 4. Type the person’s entry name or use the or key to scroll through the directory. After you find the name, press the key to select the entry name. 5.
Dialing Prefix The EZcom Pro allows you to save a dialing prefix, which can be used to obtain an outside line in an office setting. For example, in some office settings, you must dial the prefix “9” to obtain an outside line before you can make a call. When you save a dialing prefix, the EZcom Pro automatically dials the prefix before each telephone number that you have saved in the directory. The dialing prefix will also be used before Relay calls.
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CHAPTER 4 RELAY CALLING In the United States, each state offers a Telecommunications Relay Service (TRS). This service allows you to call people who do not have a TTY. When you call a Relay service, a Communications Assistant (CA) answers and dials the number that you want to call. The CA acts as an interpreter between you, the TTY user, and the other person, the telephone user. After dialing the telephone number, the CA tells the person who answered the telephone that this call is a Relay call.
Saving your Relay number By pressing the Relay Dial key, the EZcom Pro will dial your Relay service number. You must save your Relay service number in memory before the EZcom Pro will dial the number for you. To save your Relay service number, do the following: 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the press the Options. key and key to scroll to Menu 3. Press the key to select Options and then press the key to scroll to Relay Number.
4. Press the key to select Relay Number. Your state’s Relay service number can be found in the phone book. 5. Type your Relay number. Use the or key to move the text cursor and the Back Space key to correct any typing errors or to clear a previously saved number. 6. Press the key to save the Relay number. To change the Relay number, repeat these steps. 7. Press the Esc key when you are finished.
Making a Relay call The EZcom Pro will dial your Relay service automatically if you have your Relay number saved in the EZcom Pro memory. All you need to do is press the Relay Dial key. See Saving your Relay number on page 42 for more information. If you want to use Relay for VCO or HCO calls, see Advanced Calling on page 47 for more information. 1. Press the Dial key to turn on the EZcom Pro. 2. Press the Relay Dial key. The EZcom Pro will dial your Relay service number.
4. Wait while the CA dials the telephone number. The CA will notify you when the other person is on the line. 5. Begin typing. The CA reads your message to the other person. Press the GA key when you finish typing and want the other person to respond. 6. The CA will type the other person’s response for you to read on the display screen. Continue to take turns typing and reading until your conversation is finished. 7. Press and hold the On/Off key when your conversation is finished to hang up.
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CHAPTER 5 ADVANCED CALLING This section explains how the EZcom Pro can be used to make Voice Carry Over (VCO) and Hearing Carry Over (HCO) calls. Using Voice Carry Over (VCO) People who cannot hear well but wish to speak for themselves can make VCO calls. A VCO call is a combination voice call and TTY call. You speak to the other person and he or she listens to you and types responses, which you can read on the EZcom Pro display screen.
Making a VCO call through Relay The EZcom Pro must be sharing a line with a telephone before you can use VCO. 1. Press the On/Off key to turn on the EZcom Pro. 2. Press the Relay Dial key. The EZcom Pro will dial your Relay service number if you have it saved in memory. See Saving your Relay number on page 40 for more information. Or, press the Dial key and dial the Relay number using the number keys. 3. When the Relay service CA answers, press the VCO Msg key to send a VCO request.
About direct VCO A direct VCO call means that you speak to the other person and he or she types responses to you. You do not use a Relay service. The person you call must have a Uniphone or a TTY with a telephone available before direct VCO will work. Making a direct VCO call The EZcom Pro must be sharing a line with a telephone before you can use VCO. 1. Press the Dial key and dial the telephone number. 2. Watch the display screen for a greeting message. 3.
Answering a direct VCO call The EZcom Pro must be sharing a line with a telephone before you can use VCO. 1. When the signaler flashes (if one is connected) and the telephone rings, press the On/Off key to turn on the EZcom Pro. 2. Press the Greeting key to send your greeting message. 3. After you or the other person requests VCO, pick up the telephone handset to speak. 4. Continue to speak to the other person and read his or her typed responses on the EZcom Pro display screen. 5.
Making an HCO call The EZcom Pro must be sharing a line with a telephone before you can use HCO. 1. Press the Dial key and dial the telephone number. 2. Pick up the telephone handset and listen for a response. 3. After someone answers, press the Greeting key to send your greeting message. Or, type a greeting message using the EZcom Pro keyboard. 4. Listen for the other person to respond to your typed message. 5.
TROUBLESHOOTING The EZcom Pro displays the SENDING ID indicator screen. The SENDING ID message displays when the EZcom Pro is using Auto ID. See About Auto ID (Sending ID) on page 19 for more information. The EZcom Pro displays one of the following ** Low Battery ** indicator screens: The ** Low Battery ** message displays when it is time to change the batteries or if you do not have batteries installed while using the AC adapter. Replace the four AA alkaline batteries when this display screen appears.
Some charactersare not being sent. Because Baudot code does not support special characters, it does not recognize some of the “shift” characters on the top row of a TTY keyboard (example: @ # $ % ^ & * _ < >). To type these characters (such as in an email address) make sure your call is connected in Turbo Code (see About Turbo Code® on page 16). The display is blank and the EZcom Pro has power (batteries installed and AC adapter is plugged in). The EZcom Pro automatically turns off to save battery power.
Repair If your EZcom Pro is not working properly, we can help you solve the problem over the telephone. Call the Ultratec Customer Service Department at (608) 238-5400 (V/TTY). Sending the EZcom Pro for repair If you need to send the EZcom Pro to our repair center, do the following: 1. Pack it in the original shipping carton or a similar sturdy box. 2. Include a note that describes the problem you are having. The note will help the technicians find the problem.
SPECIFICATIONS Physical dimensions EZcom Pro: Size: 7.3" w x 8.3" d x 1.3" h Weight: 1 lb. 4 oz. (including batteries) Phone Stand: Size: 9.5" w x 9.2" d x 2.0" h Weight: 13 oz.
FCC information The EZcom Pro has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Industry Canada information NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.
INDEX A AC adapter, 9, 10, 11, 55 Advanced calling, 47-49, 51 Analog line, 8 Auto ID, 4 turning on/off, 19 B Backlight, turning on/off, 14-15 Batteries, 4 installing, 8 low battery indicator, 52 safety, 3 type, 8, 55 C Call progress, 23 Cleaning, 3 Clearing, conversation memory, 28 EZcom Pro memory, 53 greeting message, 31 Conversation, clearing memory, 28 etiquette, 22 GA (defined), 22 Q (defined), 22 SK (defined), 22 Customer service, 2, 54 D Dial key, 5 Dialing by name, 34 Dialing mode, 16 Dialing prefix
S Safety instructions, 3 Sending ID, see Auto ID Setup, 7-17, 19 EZcom Pro alone, 9 EZcom Pro with a telephone, 10 EZcom Pro with the Phone Stand, 11-12 Signaler, 13 SK key, 5 Special characters {! " # $ % ‘ - () *}, 17, 53 Specifications, 55, 57 T Telephone line jack, 5, 10-11, 13 Telephone line, type, 8, 55 Tone dialing, 15 Troubleshooting, 52 TTY calling, 21-31 answering, 25 dialing by name, 34 Turbo Code, 4, 16-18 indicator, 17 interrupt, 18 turning on off, 17 V VCO Message key, 4-5 Voice Carry Over (VC
TTY conversation etiquette GA When you talk with another person by TTY, you type while the other person reads. When you want the other person to respond, type GA for “Go ahead.” GA OR SK To say goodbye, type GA OR SK. This gives the other person a chance to say any last words before ending the conversation. SKSK Type SKSK to end the conversation. Q Some people prefer to type Q instead of a question mark because it saves time and is easier to type.
