Product Manual

Page 10 of 14
Troubleshooting
Use the table below to troubleshoot problems before contacting service personnel or your local
dealer. If the problem continues after troubleshooting, call your local dealer for assistance.
Failure
Possible Cause
Corrective Action
The coupler will not fit
down over the hitch
ball.
Debris is packed in the coupler.
Remove all debris from the coupler.
The Primary lock is not in the
correct position.
Before connecting, make sure the
primary lock does not show green
because green means locked.
The coupler won’t
release from the hitch
ball.
The Secondary Lock is the locked
position.
Flip up the Secondary Lock and jack
up the trailer.