Specifications

Table Of Contents
Version 1.1 rev Jan 2013
Page 109
iXon Ultra
Appendix
D.4 - Software Remediation
D.4.1 During Warranty Customers have access to the Service Desk at www.andor.com/contact_us/support_request to
report product defects. A Customer who has purchased their product via a reseller or third party and who believes
they have a software warranty defect should in the rst instance contact a representative of their seller’s product
support team.
D.4.2 Where as a result of the process described in 1.3.2 above it is determined that the defect relates to software, a
trouble ticket will be logged in respect of the software issues observed.
D.4.3 Under the warranty provisions of the supply contract we will not provide the customer with a guaranteed SLA
(service level agreement) for their problem.
E - THE WASTE ELECTRONIC AND ELECTRICAL EQUIPMENT
REGULATIONS 2006 (WEEE)
Where appropriate, Andor has labelled its electronic products with the WEEE label (crossed out wheelie bin) to alert our
customers that products bearing this label should not be disposed of in a landll or with municipal waste. If you have
purchased Andor-branded electrical or electronic products in the EU after August 13, 2005, and are intending to discard
these products at the end of their useful life, Andor is happy to assist.
The cost for the collection, treatment, recycling, recovery and sound environmental disposal of these goods at the end of
its useful life has not been included in the price. If you require help/assistance regarding the disposal of this equipment
please refer to our website, or contact our sales team at which point instructions and a quotation can be provided.
A copy of the Company’s WEEE Policy can be viewed at the Company website www.andor.com
TERMS AND CONDITIONS OF SALE
The terms and conditions of sale, including warranty conditions, will have been made available during the ordering
process. The current version may be viewed at:
http://www.andor.com/contact_us/support_request/warranty/standard_warranty.pdf
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)
The company’s statement on the disposal of WEEE can be found in the Terms and Conditions.