User guide

Chapter 3-Basic Operation
3-90
Participant who is waiting for User (Operator) Assistance is displayed
with the following icons in the Status column of the Participants pane.
Request to Speak
Participants that were muted by the conference organizer/system
operator can indicate that they want to be unmuted by entering the
appropriate DTMF code.
An icon is displayed in the Role column of the Participants list for 30
seconds.
Request to Speak is:
• Activated when the participant enters the appropriate DTMF code
(default: 99).
The DTMF code can be modified in the conference IVR Service
Properties - DTMF Codes dialog box.
• Available for dial-in and dial-out participants.
• A participant can request to speak more than once during the
conference.
• Supported in all conference types.
• Supported in H.323 and SIP environments.
• The duration of the icon display cannot be modified.
Awaiting Individual Assistance – The participant has requested
the user’s (operator’s) assistance.
Awaiting Conference Assistance – The participant has requested
the user’s (operator’s) assistance for the conference. This usually
means that the RMX user (operator) has been requested to join the
conference.
Request to Speak