Warranty

The Home of the Limited Lifetime Warranty!
Award-winning Products Deserve Award-winning
Customer Support and Service
For over 30 years Ultimate Support has backed up the quality of the stands and music accessories
we design and bring to market with unsurpassed service and support. You can be confident that
Ultimate Support's Customer Support and Service is every bit as great as our products have
proven to be.
Ultimate Support branded products carry the industry-leading Limited Lifetime Warranty.
JamStands by Ultimate Support branded products carry an astounding Three-year Warranty.
We’re so confident in our products that we’ll be happy to repair or replace them if they happen to
fail due to manufacturing defects (see details). We also sell many of the parts of our products
should you need to replace something. If you have a warranty issue or would like to order a part,
we’d love to hear from you! Our Customer Support Specialists are some of the nicest, hardest
working folks in the industry; simply call 1-800-525-5628 and ask for Customer Support.
Although our customer support has distinguished us among others time after time, don't take our
word for it - experience true customer service for yourself.
Ultimate Support has been designated a "Best in Class" organization in a
Vice Presidential National Performance Review. This distinction
confirms our dedication to high quality, innovative products, and award-
winning customer support. The report stated: "Ultimate Support's ‘Best in
Business’ reputation among working musicians across the country bears
out their commitment to customer service." Other noted participants in
this benchmark study included Nordstrom's, Walt Disney World, Federal
Express and the Ritz Carlton Hotels.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.