Instruction manual

HDE-3000 - 112 -
Product Warranty
Link Electronics Inc. warrants its product to be free from defective material and
workmanship for a period of TEN-YEARS from date of shipment, including parts and labor to the
original customer who purchased the product. The length of the warranty may be different with
some products, as noted in “Exclusion A” below, but the following restrictions apply to all
products.
This warranty does not extend to products which have been subjected to misuse,
neglect, accident or act of nature, incorrect wiring, alteration, improper installation, or used in
violation of instructions from Link Electronics. Link Electronics makes no other warranties,
express or implied, of merchantability, fitness for a particular purpose, or otherwise. Link
Electronics liability for any cause, including breach of contract, breach of warranty, or
negligence, with respect to products sold by Link Electronics is limited to repair or replacement
by Link Electronics, at its sole discretion.
The product must be shipped to Link Electronics, freight costs prepaid. Labor will be
performed at the Link Electronics factory in Cape Girardeau, Missouri. Repaired or replaced
equipment shall be returned by surface freight, unless customer wants to pay for air freight.
This warranty is in lieu of all other warranties, expressed or implied, with respect to the condition
or performance of any Link Electronics products, its merchantability, or fitness for a particular
purpose.
The product warranty will be null and void, if a specific component part should become
obsolete by the parts manufacturer. If the component part becomes obsolete and not available
through distribution, Link Electronics, Inc will not be responsible for repair or replacement of a
Link Electronics manufactured product.
In no event shall Link Electronics be liable for any incidental or consequential damages,
including loss of profits. This warranty supersedes all previous warranties, whether implied,
written or verbal; Date September 1, 2010
SERVICE INFORMATION
In the event that the Link Electronics equipment should fail, you should contact the
Customer Service Department and request a Return Authorization (RA) number. At that time,
the details of how the repair should be processed will be discussed. All inquiries relating to
either parts replacement or warranty service should be directed to:
LINK ELECTRONICS, INC. 2137 Rust Avenue
Cape Girardeau, Missouri 63703 Attention: Service Department
Phone: [phone] Fax: [phone]
EXCLUSION A
Some of the product line is affected by outside factors that LINK ELECTRONICS cannot
control. These products have a limited time for the parts and labor warranty. They are, but not
limited to:
HDE-3000 HD/SD SDI Encoder/Decoder 3 years AL through XY Series Routers 7 years
HDC-925 HD/SD SDI Up/Down Converter 1 year Cable Assemblies 2 years
860/861/862 Series Video Routers 7 years Graphics software 2 years
Modems for Captioning Encoders 2 years HAC-66/50 1 year