Instruction manual

HDE-3000 - 111 -
Firmware Maintenance Agreement
Link Electronics has implemented a Firmware Maintenance Agreement (FMA) for the
HDE-3000, high definition closed caption encoder, and former Ultech DV3000. The Firmware
Maintenance Agreement provides upgrades to the HDE-3000, or DV3000 as they become
available. The FMA is included with each HDE-3000 for two years from date of purchase. The
Link Electronics distributed firmware covers all version updates through the date of shipment.
The FMA coverage entitles you to all firmware changes made up to twenty four months after the
date of shipment to your company.
You will receive updates of new firmware releases as they become available, or at your
request. Normally the FMA will be sent to the customer listed on the sales order on a Mini CD,
including two zip files and two .doc files.
Firmware Maintenance Details
Each HDE-3000 includes free firmware updates for twenty four months from date of
purchase; thereafter it is renewable on your anniversary date of the unit. After the internet
system is setup, the FMA program will recognize, and each transaction has its own anniversary
date that occurs twenty four full months after purchase.
We strongly recommend that customers continuously renew their FMA coverage
because it will provide them with unbroken access to all new releases and versions of their
HDE-3000. The Link Electronics technical support staff is available for consultation during
normal working hours 8:00AM to 5:30PM, Monday through Friday, Central Standard Time. The
cost of renewing FMA program after it has lapsed is greater than keeping current.
Customers will be notified of any pending Firmware Maintenance renewals
approximately 75 days before the Anniversary date, and a quote for renewal will be sent to the
customer. The FMA renewals can then be purchased directly from Link Electronics. Customers
also have a choice in how to place their renewal order - it can be placed by sending a purchase
order to Link Electronics, by email or US Mail.
The renewal order must be placed by the customer and received by Link Electronics
before the anniversary expiration date. This will ensure that FMA coverage is not interrupted,
and the customer avoids the additional costs of having to buy "FMA" after expiration date.
The FMA program shall include the name of the person to whom the updates are to be
sent. If any personnel changes take place in your company, please notify Link Electronics at the
following address
Link Electronics Inc.
2137 Rust Ave.
Cape Girardeau, MO 63703
Phone: [phone]
Email: [e-mail]