User guide

Compact DMX+ Illuminator Range
17
TROUBLESHOOTING
Problem Probable cause(s) Remedy
Unit is completely dead - Lamp
and LED power indicator are not
illuminated
Main fuse blown Check and replace fuse.
No power to unit
Check that power is switched on and power
supply is plugged in.
LED power indicator & fan are
on, but no light is output
Lamp blown Replace lamp
Thermal switch activated
Allow unit to cool for 5 to 10 minutes and
investigate reason for overheating
Lamp wires are not
connected
Check plug connection - ensure lamp is
properly seated in its holder and the pins
are fully mated
Poor light output
Lamp needs replacing Replace lamp
Unit needs cleaning Clean reflector and glass lens
Incorrect power supply Ensure power supply is 120VAC 60Hz
Fiber port connector not
plugged in correctly
Ensure fiber port connector is plugged in
correctly, and that the screw is tightened up
properly
Lamp going on & off randomly
Unit is overheating
Allow unit to cool for 5 to 10 minutes and
investigate reason for overheating
Unit resets correctly but does
not respond to controller
The controller is not connected Connect the controller
Reversed data signal polarity Install a phase reversing cable between the
unit and the controller
Bad data link connection Check cables and connections. Repair or
replace damaged cables.
Data link not terminated Insert termination plug into output of the last
unit in the link
Incorrect address setting Check address setting
One of the units is transmitting
as a master or is faulty
Bypass one fixture at a time until normal
operation is regained
Unit does not reset correctly
An effect requires mechanical
adjustment
Contact UFO for assistance
No light output
Lamp too hot to strike Allow lamp to cool
Faulty lamp Check and replace lamp
Lamp cuts out intermittently or
burns out too quickly
Unit is too hot Allow unit to cool
Faulty fan Contact UFO for assistance
Note:
The DMX+ display will also show ‘lamp error’ and ‘temperature error’ messages which can be used to assist in fault
diagnosis.
Lamp not striking & both fans
not running
Lamp holder drawer on rear of
unit not pushed in fully
Remove lamp holder drawer and reinsert,
ensuring fully pushed hime and tightened
up